At a Glance
- Tasks: Lead customer operations and enhance experiences using tech and AI.
- Company: Wesfarmers OneDigital, a leader in customer-centric solutions.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Other info: Join a dynamic team focused on scalable service delivery.
- Why this job: Make a real difference in customer experience while driving innovation.
- Qualifications: Experience in customer operations and strong leadership skills.
The predicted salary is between 49500 - 60500 $ per year.
Wesfarmers One Digital in Melbourne is seeking a Senior Manager – Customer Operations & Experience to lead the One Pass Customer Care function, including outsourced operations, and to drive customer experience improvements through technology and AI.
You will oversee Salesforce Service Cloud, vendor management and budgets while supporting One Pass growth objectives and strategic priorities with scalable, customer-centric service delivery.
Senior Manager, Customer Ops & Experience - Hybrid in Melbourne employer: Wesfarmers
Workwear Group (WWG) is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are empowered to thrive and make a meaningful impact. With a strong focus on professional development, flexible working arrangements, and a comprehensive wellbeing program, WWG supports its team members in achieving their personal and career goals while enjoying unique benefits like discounts on iconic brands. Located within the dynamic Wesfarmers Industrial & Safety division, this role offers the opportunity to lead transport operations across Australia and New Zealand, making it a perfect fit for those looking to excel in a fast-paced environment.
