Wesfarmers OneDigital is seeking a Senior Manager – Customer Operations & Experience to lead the OnePass customer care function, driving performance, continuous improvement and a best-in-class member experience.
You'll oversee outsourced support, optimise CRM and service technology (including Salesforce Service Cloud), manage budgets and vendor relationships, and coach leaders to deliver scalable, customer-centric service aligned with growth objectives.
Head of Customer Operations & Experience (AI-Driven) employer: Wesfarmers Limited
Wesfarmers is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As part of OneDigital, you'll have the opportunity to shape the future of retail media while enjoying a culture that values curiosity and entrepreneurial thinking. With a strong focus on employee growth and a commitment to diversity, working in Melbourne with OneReach means being part of a team that not only drives results but also invests in your professional development and well-being.
