At a Glance
- Tasks: Support customer sales and resolve queries face-to-face or via phone and email.
- Company: Join Bullivants, a leader in lifting and safety products with a national presence.
- Benefits: Permanent full-time role with a supportive and high-performing team.
- Other info: Diversity and inclusion are valued; all backgrounds encouraged to apply.
- Why this job: Be part of a winning team that prioritises customer satisfaction and growth.
- Qualifications: Experience in customer service, preferably in mining or industrial sales.
The predicted salary is between 54450 - 66550 $ per year.
Enhancing the customer centric mentality, the Customer Service Officer will support activities related to direct customer sales support and service. In addition to the face-to-face element of the role, you will also be interacting with the internal and external sales team to resolve relevant queries.
Bullivants are leaders in lifting, rigging and safety related products with a national presence providing a customer first approach into the Mining and industrial market sectors. Product sales and ongoing service and support is a key part of our market offer. At the Newcastle branch, you’ll be joining a high performing, engaged team who celebrated their win as Branch of the Year! We are looking for the next great addition to nurture ongoing success!
This is a permanent, full-time opportunity and will be based onsite at Bullivants Newcastle.
Some of the tasks:
- Support with client sales and showroom retail activities
- Resolve customer queries either face-to-face or via phone and email
- Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
- Interact with relevant internal departments to ensure overall customer satisfaction
- Undertake ad-hoc sales duties as requested
Some of the skills:
- Experience in the lifting, rigging and safety industry highly regarded
- Previous experience in a customer service role in Mining or industrial sales environment
- Ability to work collaboratively in a team environment
- High level written and verbal communication skills
- A curious mindset and a willingness to learn
- Proactive nature with a focus on problem solving to achieve an outcome
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Customer Service Officer – Newcastle employer: Wesfarmers Industrial & Safety
At Bullivants, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the Height Safety industry. Our Brisbane/Mackay location provides employees with unique opportunities for career growth, supported by comprehensive training and development programs, as well as attractive benefits like a tool of trade vehicle and discounts at Wesfarmers retailers. Join us to make a meaningful impact while enjoying a rewarding career in a diverse and inclusive environment.
Contact Details:
Wesfarmers Industrial & Safety Recruitment Team
