At a Glance
- Tasks: Support the Customer Care team and deliver exceptional service to customers.
- Company: Join Wesfarmers Industrial and Safety, a leader in customer care.
- Benefits: Develop leadership skills, gain experience, and make a real impact.
- Other info: Great opportunity for career growth and personal development.
- Why this job: Perfect for those who love mentoring and solving problems in a dynamic team.
- Qualifications: Strong customer service experience and excellent communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Are you ready to take the next step in your career and build on your leadership experience? We're seeking a 2IC Customer Care to support our Customer Care team and play a key role in delivering exceptional service to our customers. This is a fantastic opportunity for someone who enjoys mentoring others, solving problems, and contributing to a high-performing team.
Your Next Move
What you'll be doing:
- Supporting the Customer Care Manager in the day-to-day operation of the team
- Coaching and developing team members to achieve their best
- Assisting with customer escalations and complex enquiries
- Helping drive team performance, engagement and customer satisfaction
- Identifying opportunities to improve processes and ways of working
- Acting as a leader and role model within the team
What we're looking for:
- Strong customer service experience
- Excellent communication and relationship-building skills
- A proactive, solutions-focused approach
- The ability to influence and support others
- Previous leadership, mentoring or coaching experience is highly regarded
Why apply?
This is an excellent opportunity to further develop your leadership capability, broaden your experience, and make a real impact within our Customer Care team. If you're passionate about customer service and ready for your next challenge, we'd love to hear from you.
Customer Care Consultant 2IC – Carole Park employer: Wesfarmers Industrial & Safety
At Bullivants, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the Height Safety industry. Our Brisbane/Mackay location provides employees with unique opportunities for career growth, supported by comprehensive training and development programs, as well as attractive benefits like a tool of trade vehicle and discounts at Wesfarmers retailers. Join us to make a meaningful impact while enjoying a rewarding career in a diverse and inclusive environment.
Contact Details:
Wesfarmers Industrial & Safety Recruitment Team
