At a Glance
- Tasks: Assist customers with enquiries, bookings, and invoice queries in a friendly manner.
- Company: Join a supportive team in the waste management industry.
- Benefits: $37.58 per hour, superannuation, and a positive workplace culture.
- Other info: Enjoy team celebrations and a collaborative environment.
- Why this job: Immediate start with a chance to develop your customer service skills.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 37.58 - 37.58 $ per hour.
We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.
Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.
This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise your customer service skills within a supportive and collaborative team.
About the Opportunity
We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.
Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.
This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise your customer service skills within a supportive and collaborative team.
- What You'll Be Doing
- Responding to inbound customer enquiries via phone and email.
- Assisting customers with waste collection bookings and service requests.
- Managing enquiries relating to missed bin collections and waste services.
- Investigating and responding to invoice queries and discrepancies.
- Communicating clearly and professionally with customers and internal stakeholders.
- Using internal systems to update customer information and manage service requests.
- Ensuring all customer enquiries are handled efficiently and accurately.
What We're Looking For
We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.
Ideally, you'll have
- Previous experience in a customer service or call centre environment.
- Excellent verbal and written communication skills.
- Confidence handling inbound calls and managing customer enquiries.
- Strong email writing skills, with the ability to communicate clearly and professionally.
- Good attention to detail, particularly when reviewing invoices and customer information.
- The ability to adapt to changing priorities and learn new systems quickly.
- A proactive approach, strong work ethic and reliable attendance.
Desirable experience
- Exposure to Microsoft Dynamics.
- Experience using phone systems such as 8x8.
- Previous experience in administration, billing or service-based industries.
What's on Offer?
- $37.58 per hour + superannuation.
- Monday to Friday, 9:00 am – 5:00 pm.
- Initial 2-month contract.
- Immediate start.
- Supportive and welcoming team environment.
- A positive workplace culture with regular team celebrations, lunches and social events.
- Location & Requirements
- Based in Braeside, VIC.
- A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport.
- Full Australian working rights are required.
- Office-based role.
Interested?
If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!
Customer Service Specialist in Melbourne employer: Weploy
Join a rapidly growing fintech in the heart of Sydney CBD, where your role as a Client Experience Coordinator will not only enhance your communication skills but also contribute to meaningful social impact. With a strong focus on employee growth, structured training, and a supportive team culture, this company offers a unique opportunity to thrive in a fast-paced environment while making a difference in people's lives. Enjoy competitive benefits including a generous salary, employee share options, and five weeks of annual leave, all within a vibrant office setting that prioritises collaboration and professional development.
