After Hours Team Leader in Geelong

About the opportunity

Working under the guidance of the NDIS Specialist, the After Hours Team Leader will provide operational support to the After Hours and Intake team, as well as working to continuously improve the 24/7 support provided to the wider Wellways organisation. The After Hours Team Leader is a blended role of leadership responsibilities alongside some ongoing active support within the After Hours roster.

The Team Leader's responsibilities include:

• Performing duties as an After-Hours agent on a dedicated roster
• Supporting After Hours program operations, including rostering and daily management
• Supervising staff, providing performance development, training, and managing performance
• Recruiting and onboarding staff, ensuring they are properly oriented, supported, and developed
• Collecting and reporting data for monitoring and evaluation
• Improving system response to participants, ensuring services are accountable, available, and accessible
• Maintaining reporting and information systems
• Building effective internal relationships to ensure consistent service delivery across the organization

To be successful in this role, you will need:

• Relevant Tertiary Qualifications, or equivalent experience
• Excellent communication and interpersonal skills
• Right to work within Australia
• Current valid Driver’s Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate
• Satisfactory National Police Records Check
• NDIS Worker Screening Check
• Working with Children's Check

What we offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. Wellways is committed to the health and safety of its employees and participants and strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.