At a Glance
- Tasks: Support carers through outreach, community engagement, and direct assistance in Southern Highlands.
- Company: Wellways, a purpose-driven organisation focused on inclusivity and community support.
- Benefits: Competitive pay, salary packaging, meal allowances, and employee assistance programs.
- Other info: Join a diverse team dedicated to creating inclusive communities and personal growth.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Experience as a carer or in community services, with strong relationship-building skills.
The predicted salary is between 49500 - 60500 $ per year.
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.
Build a rewarding career with an organisation that truly puts people first!
Full time opportunity based in Southern Highlands region of NSW.
About The Opportunity
This is an exciting new role designed to integrate community development and community engagement approaches to raise awareness and enhance accessibility to Carer Gateway services through a mobile outreach hub. The Outreach Carer Services Navigator role is mobile and involves regular travel across the Southern Highlands NSW region, providing consistent presence and reliable support to carers. Working with a team, you will actively build strong, sustainable relationships with community organisations, health services, schools, aged care facilities and local government agencies to embed carer support locally.
The role has three core functions:
- Community Development: Using your community development, relationship building skills, establish and nurture collaborative partnerships with local organisations, building their capacity to identify, support, and refer carers. This includes ongoing training and support for community and frontline staff, embedding referral pathways, and ensuring the Mobile Carer Hub becomes a trusted, integrated part of the local service landscape.
- Community Engagement: Conduct targeted outreach activities, campaigns, and events to raise awareness of Carer Gateway services and connect directly with carers who may not otherwise access support. This includes planned community events (e.g., Carers Week, NAIDOC Week) and informal engagements designed to identify and reach hidden carers.
- Direct Carer Support: Provide accessible advice and guidance to carers, conduct intake and planning conversations, prepare individualised carer support plans, coordinate referrals to relevant services and facilitate opportunities for carers to engage in peer support activities.
To be successful in this role, you will need:
- Local knowledge of the Southern Highlands regions will be highly regarded.
- Lived experience as a young Carer or adult Carer.
- Certificate IV or above in a support discipline and/or Equivalent Community sector experience.
- Current valid Driver's Licence and the confidence to drive in regional areas.
- Work in a mobile setting and ability to travel regularly.
- Satisfactory National Police Records Check (within 12 months).
- WWCC / QLD Blue Card.
- NDIS Workers Screening check / QLD Yellow Card.
- Appropriate IT Skills.
- Right to Work within Australia.
- NDIS Worker Orientation Module Certificate.
What We Offer
- Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference.
- Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive.
- Salary Packaging: Enhance your financial well‐being with our salary packaging option.
- Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance.
- Employee Assistance Program: We understand that life comes with its challenges, and your well‐being is important to us.
Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life.
Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programmes, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania.
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
Applications Close 30/08/2026.
Carer Services Navigator Southern Highlands in Campbelltown employer: Wellways Australia
Wellways is an exceptional employer that fosters a purpose-driven culture where respect and inclusivity are at the forefront. Located in Mackay, Queensland, we offer competitive benefits such as salary packaging, generous leave loading, and access to an Employee Assistance Program, all while providing meaningful opportunities for personal and professional growth in the mental health sector. Join us in making a difference in the community by supporting individuals on their recovery journey following a suicide attempt.
