Ku-ring-gai Council is seeking a strategic leader to head customer experience, service improvement and digital transformation. You will drive an organisation-wide program, set service standards, and govern CRM and customer request management while leveraging insights to improve delivery.
You will collaborate across the council to embed a customer-focused culture, deliver measurable improvements, and enhance governance, reporting and efficiency in service delivery.
Head of Customer Experience & Service Transformation employer: Wellington Shire Council
Etheridge Shire Council is an exceptional employer, offering a unique opportunity to lead diverse engineering services in the picturesque Golden Heart of the Gulf. With a strong commitment to community wellbeing and sustainable growth, employees benefit from a collaborative work culture that values innovation and strategic thinking. The Council prioritises professional development and provides a supportive environment for leaders to make a lasting impact on local infrastructure and community outcomes.
