At a Glance
- Tasks: Engage with clients, coordinate bookings, and create unforgettable luxury experiences.
- Company: Join Wedded Wonderland, a leader in weddings and luxury travel.
- Benefits: Full-time role with opportunities for growth in a vibrant office environment.
- Other info: Fast-paced role with a focus on creativity and client satisfaction.
- Why this job: Be part of magical moments and help clients celebrate their special occasions.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 54900 - 67100 $ per year.
We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team. This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.
- Key responsibilities
- Client Enquiries: Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.
- Sales & Conversion: Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.
- Client Experience: Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.
- Bookings & Coordination: Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
- Weddings & Events: Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.
- Travel & Experiences: Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
- Partner Relationships: Liaise with hotels, venues, travel partners, suppliers and experience providers.
- CRM & Administration: Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
- Events & Activations: Represent the business at showcases, events, exhibitions and client-facing activations when required.
- Who we're looking for
- We welcome applications from candidates with experience in any of the following industries: Wedding planning, Event coordination, Luxury retail, Hotels & hospitality, Reservations & bookings.
- Essential skills
- Excellent communication, telephone and interpersonal skills.
- Strong sales ability and confidence engaging with clients.
- Highly organised, with excellent attention to detail.
- Ability to manage multiple enquiries and competing priorities.
- Proactive approach to follow-ups and problem-solving.
- Comfortable working with CRM systems, email and digital platforms.
- Professional presentation and a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced office environment.
- Wedding or travel industry experience is advantageous, but not essential.
- What a typical day looks like
- Morning: Review new enquiries, prioritise leads and follow up on outstanding opportunities.
- Mid-morning: Conduct client discovery calls, understand requirements and recommend services.
- Midday: Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
- Afternoon: Present packages, coordinate consultations and progress clients towards bookings.
- End of day: Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups.
- Performance expectations
- Speed and quality of responses to client enquiries.
- Number of qualified consultations booked.
- Conversion of enquiries into paying clients and confirmed bookings.
- Sales revenue and booking targets.
- Consistency of follow-up and pipeline management.
- Client satisfaction and service quality.
- Accuracy of CRM records and booking coordination.
Position: Guest Experience & Sales Coordinator, Weddings & Luxury Travel
Employment: Full-time
Work arrangement: Office-based
Industry: Weddings, travel, events and luxury experiences
Experience: Customer service, coordination, sales or related industry
Guest Experience & Sales Coordinator, Weddings & Luxury Travel in Sydney employer: wedded.wonderland
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