Client Account Manager, Weddings, Honeymoons & Luxury Travel | Wedded Wonderland in Sydney

Client Account Manager, Weddings, Honeymoons & Luxury Travel | Wedded Wonderland

North Strathfield, Australia

Client Account Manager, Weddings, Honeymoons & Luxury Travel
Wedded Wonderland | Full-Time | Office-Based
Weddings | Travel | Events | Luxury Experiences

We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team.

This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.

1. Key responsibilities

• Client Enquiries. Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.
• Sales & Conversion. Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.
• Client Experience. Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.
• Bookings & Coordination. Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
• Weddings & Events. Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.
• Travel & Experiences. Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
• Partner Relationships. Liaise with hotels, venues, travel partners, suppliers and experience providers.
• CRM & Administration. Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
• Events & Activations. Represent the business at showcases, events, exhibitions and client-facing activations when required.

2. Who we're looking for

We welcome applications from candidates with experience in any of the following industries:

• Wedding planning
• Event coordination
• Luxury retail
• Hotels & hospitality
• Reservations & bookings

Essential skills

• Excellent communication, telephone and interpersonal skills.
• Strong sales ability and confidence engaging with clients.
• Highly organised, with excellent attention to detail.
• Ability to manage multiple enquiries and competing priorities.
• Proactive approach to follow-ups and problem-solving.
• Comfortable working with CRM systems, email and digital platforms.
• Professional presentation and a customer-first mindset.
• Ability to work independently and collaboratively in a fast-paced office environment.

Wedding or travel industry experience is advantageous, but not essential.

3. What a typical day looks like

• Morning. Review new enquiries, prioritise leads and follow up on outstanding opportunities.
• Mid-morning. Conduct client discovery calls, understand requirements and recommend services.
• Midday. Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
• Afternoon. Present packages, coordinate consultations and progress clients towards bookings.
• End of day. Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups.

4. Performance expectations

Success will be measured through:

• Speed and quality of responses to client enquiries.
• Number of qualified consultations booked.
• Conversion of enquiries into paying clients and confirmed bookings.
• Sales revenue and booking targets.
• Consistency of follow-up and pipeline management.
• Client satisfaction and service quality.
• Accuracy of CRM records and booking coordination.
• Position. Client Account Manager, Weddings, Honeymoons & Luxury Travel
• Employment. Full-time
• Work arrangement. Office-based
• Industry. Weddings, travel, events and luxury experiences
• Experience. Customer service, coordination, sales or related industry

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