At a Glance
- Tasks: Drive technical strategy and guide clients through their Cloudflare journey.
- Company: Join Cloudflare, a leader in building a better Internet.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Work in a dynamic environment with a focus on innovation and collaboration.
- Why this job: Be a key player in transforming how businesses use the Internet.
- Qualifications: Tech-savvy with a passion for problem-solving and customer engagement.
The predicted salary is between 135000 - 165000 $ per year.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.
Key Responsibilities
- Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.
- Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
- AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks, reclaiming your time for strategic customer advisory.
- Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources.
Strongly Preferred Qualifications
- Education: Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
- Travel: This role may require travel up to 20-50% to attend customer meetings, conferences, industry events, and in-person team collaboration.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
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