At a Glance
- Tasks: Lead a dynamic team to deliver innovative solutions for our customers.
- Company: Join Cloudflare, a mission-driven tech company shaping the future of the Internet.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse team environment with a focus on building a better Internet for everyone.
- Why this job: Be part of a collaborative culture that values curiosity and creativity in tech.
- Qualifications: Experience in tech roles with strong leadership and communication skills.
The predicted salary is between 135000 - 165000 $ per year.
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in.
Available Location: Sydney, Australia
What you'll do as a Manager, Customer Engineering:
- You are the team enabler, point of reference and coach.
- You will work closely with our prospects and customers by shadowing and improving your team’s technical expertise.
- You will take care of new team members and ensure workloads are equally distributed within the team.
- You are personable and can provide constructive feedback when necessary.
- You will help expedite your team’s efforts.
- You will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.
- Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs.
Examples of desirable skills, knowledge, experience and goals:
Our Customer Engineers come from a wide range of backgrounds: solutions consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Customer Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.
The Manager, Customer Engineering role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Customer Engineer.
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
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