At a Glance
- Tasks: Provide top-notch technical support and solve networking challenges for customers.
- Company: Join Megaport, a fun and innovative leader in Network as a Service.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for growth.
- Other info: Dynamic global team with a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping customers and solving technical problems.
- Qualifications: Passion for networking and excellent customer service skills.
The predicted salary is between 62100 - 75900 $ per year.
About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
Your Role
Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.
You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.
You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.
What You’ll Be Doing
- Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
- Meet or exceed support targets (KPIs and SLAs).
- Adhere to operating procedures and policies.
- Accurately document all support activities using internal systems.
- Troubleshoot network, portal, and account-related issues using provided tools.
- Focus on resolving issues at first contact and keep customers informed.
- Spot opportunities to help customers improve their services.
- Collaborate with vendors, suppliers, and internal teams to resolve cases.
- Clearly communicate and escalate unresolved technical issues.
- Support inbound sales and general inquiries.
- Think creatively to deliver the best outcome for each customer.
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Megaport is an exceptional employer that fosters a dynamic and collaborative work culture, particularly in its Brisbane location. Employees benefit from ongoing professional development opportunities and a strong emphasis on teamwork, making it an ideal environment for those passionate about cybersecurity. With a focus on innovation and customer satisfaction, Megaport offers a rewarding career path for individuals looking to make a meaningful impact in the tech industry.
