Join the team at Wear Parts Australia (WPA), a growing Australian company specialising in high-quality Ground Engaging Tools for the mining, construction, quarrying and civil industries.
We're expanding, and we're looking for a Full-Time Customer Service and Sales Assistant who turns every call, email and walk-in into the kind of experience that makes customers choose WPA again.
No industry experience? No problem — we'll provide full training on our products, systems, and the industry.
What you'll be doing
Handling inbound and outbound customer calls as a key part of the role, including following up quotes and keeping customers updated
First point of contact for customer walk-ins and email enquiries
Delivering an exceptional customer experience from first enquiry through to order and delivery
Quoting and processing orders accurately
Booking freight and coordinating logistics and deliveries to get parts to customer sites on time
Working closely with a small, supportive sales and warehouse team to get it right, every time
We're looking for someone who:
Is confident on the phone and enjoys talking with customers
Takes ownership of every call, email and follow-up — no customer falls through the cracks on your watch
Willing to learn our products, systems and industry, with a supportive team behind you from day one
Measure your own success by results — happy customers, orders followed through, and a job done properly
At WPA, you'll be joining a friendly team where your ideas are valued and your development is encouraged.
If you want a long-term career — not just a job — with a team that backs teamwork, quality, and exceptional customer service, we want to hear from you.
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