At a Glance
- Tasks: Lead technical discovery and manage enterprise customer implementations from start to finish.
- Company: Join Nash, a cutting-edge delivery infrastructure company transforming logistics.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with exciting career advancement opportunities.
- Why this job: Make a real impact by optimising delivery operations for major retail brands.
- Qualifications: 5+ years in solutions consulting, strong SQL skills, and customer success experience.
The predicted salary is between 135000 - 165000 $ per year.
Own technical discovery, implementation, and ongoing account health for two to three enterprise customers in Australia and New Zealand. The role combines solutions consulting with customer success, from integration design and launch through adoption, performance, and renewal.
Skills and expertise
- SQL
- Technical discovery
- Integration design
- Solutions consulting
- Implementation
- Configuration troubleshooting
- Customer success
- Delivery operations
Key responsibilities
- Lead technical discovery and define integration approaches for enterprise sales opportunities.
- Manage customer implementations from requirements and configuration through launch and stabilization.
- Track account health, adoption, and delivery performance, and identify customer needs and product gaps.
What you'll do
- Lead technical discovery and design: Own the technical and operational depth in enterprise sales cycles for your accounts. Run discovery with the customer's engineering and operations teams, define the integration approach, configure the demonstrations and pilots that validate it, and resolve questions on architecture, data, and scale before they reach contract.
- Run launches from signature to steady state: Own implementations for your accounts: requirements, configuration, integration, cutover, operator training, go-live, and the stabilization period that follows.
- Manage the book: Build durable relationships across your accounts, from the operators running stores and fleets to the executives funding the roadmap.
- Feed the roadmap: Represent your customers inside Nash. Identify which gaps recur, which requests reflect one account's configuration versus a regional pattern, and what would change a customer's cost structure if Nash built it.
What success looks like
- First 6 months: Full ownership of your accounts, with operating rhythms running and stakeholder maps built; at least one launch run from signature to steady state; your technical designs in the proposals for every active deal on your accounts; account health reporting that internal teams use.
- First 12 months: Measurable adoption and delivery performance gains across your accounts.
Enterprise Solutions Consultant in Sydney employer: We Love AI Jobs
Nash is an exceptional employer, offering a fully remote work environment that fosters flexibility and work-life balance for its Enterprise Solutions Consultants in Australia and New Zealand. With a strong focus on employee growth, Nash provides opportunities to lead complex projects with major retail brands, ensuring that team members can develop their skills while contributing to innovative delivery solutions. The collaborative culture encourages open communication and empowers employees to take ownership of their accounts, making it a rewarding place to build a meaningful career.
