Enterprise Solutions Consultant, ANZ in Perth

Own technical discovery, implementation, and ongoing account health for two to three enterprise customers in Australia and New Zealand. The role combines solutions consulting with customer success, from integration design and launch through adoption, performance, and renewal.

• Skills and expertise:
• SQL
• Technical discovery
• Integration design
• Solutions consulting
• Implementation
• Configuration troubleshooting
• Customer success
• Delivery operations

Key responsibilities:

• Lead technical discovery and define integration approaches for enterprise sales opportunities.
• Manage customer implementations from requirements and configuration through launch and stabilization.
• Track account health, adoption, and delivery performance, and identify customer needs and product gaps.

About Nash:

Nash is last-mile delivery infrastructure. We help the world's largest retailers and commerce companies orchestrate, optimize, and manage their delivery operations. Founded in San Francisco in 2021, backed by Andreessen Horowitz and Y Combinator, Nash works with enterprise customers across North America, Europe, APAC, and the Middle East. Our platform sits at the center of complex delivery operations: connecting carriers, optimizing routes, managing fleets, and giving operators the visibility and control they need to run delivery at scale.

The opportunity:

Nash's ANZ business is anchored by some of the region's largest retail and grocery brands: multi-product, multi-year partnerships in which delivery is core infrastructure. This role owns a small number of those relationships in full. In International, customer success and solutions consulting are one seat. The person who designs the technical approach in a deal runs the launch that follows, then manages the account through adoption, performance, and renewal.

What you'll do:

• Lead technical discovery and design: Own the technical and operational depth in enterprise sales cycles for your accounts. Run discovery with the customer's engineering and operations teams, define the integration approach, configure the demonstrations and pilots that validate it, and resolve questions on architecture, data, and scale before they reach contract.
• Run launches from signature to steady state: Own implementations for your accounts: requirements, configuration, integration, cutover, operator training, go-live, and the stabilization period that follows.
• Manage the book: Build durable relationships across your accounts, from the operators running stores and fleets to the executives funding the roadmap. Track adoption, delivery performance, and platform health, and use them to identify what is underused, what is underperforming, and where the next workstream should be.
• Feed the roadmap: Represent your customers inside Nash. Identify which gaps recur, which requests reflect one account's configuration versus a regional pattern, and what would change a customer's cost structure if Nash built it.

What success looks like:

• First 6 months: Full ownership of your accounts, with operating rhythms running and stakeholder maps built. At least one launch run from signature to steady state.
• First 12 months: Measurable adoption and delivery performance gains across your accounts.