At a Glance
- Tasks: Be the friendly face of our hotel, managing guest experiences and reservations.
- Company: Criterion Hotel Rockhampton, a vibrant hospitality venue in the heart of Rockhampton.
- Benefits: Full-time role with growth opportunities, supportive team, and a central location.
- Other info: Flexible hours including weekends, with a focus on career development.
- Why this job: Join a dynamic environment and make memorable experiences for guests every day.
- Qualifications: Passion for customer service and previous hospitality experience preferred.
The predicted salary is between 47250 - 57750 $ per year.
Are you ready to be the welcoming face of one of Rockhampton's iconic hospitality venues? We're looking for a friendly and enthusiastic
Full-Time Receptionist to join the team at
Criterion Hotel Rockhampton .
This full-time role offers the opportunity to create memorable guest experiences while working in a fast-paced and rewarding hospitality environment.
What You'll Do
As the first point of contact, you'll set the tone for our guests' experience with your warm and professional approach.
From managing reservations and guest enquiries to supporting the day-to-day administration of the venue, you'll play a key role in ensuring every guest receives exceptional service.
- Your Responsibilities
- Be the go-to person for incoming calls, emails, and guest enquiries, delivering exceptional customer service every time.
- Manage reservations, confirmations, check-ins, and check-outs, ensuring a seamless guest experience.
- Maintain accurate records and ensure all guest information is up to date.
- Handle guest feedback and complaints professionally, escalating issues where required.
- Assist with administration tasks and support the management team with daily operations.
- Process payments and reconcile guest accounts accurately.
- Why You'll Love It Here
- Endless Opportunities
- Thrive in a busy, dynamic environment with ongoing growth potential.
- Central Rockhampton Location
- Enjoy working in the heart of Rockhampton, close to local shops, cafes, and amenities.
- Supportive Team
- Work alongside a close-knit team that values collaboration and excellent customer service.
- Unlock exciting career opportunities and grow your hospitality career with Waymark Hotels.
About You
- A warm, positive, and professional attitude with a genuine passion for customer service.
- Previous experience in a hotel, motel, hospitality, or customer service environment is highly regarded.
- Experience with reservation systems and general computer programs is preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and confident in a fast-paced environment.
- Strong organisational skills with great attention to detail.
- Flexibility to work a rotating roster including weekends and public holidays when required.
- A proactive approach to problem-solving and delivering outstanding guest experiences.
About Us
Located in the heart of Rockhampton,
Criterion Hotel Rockhampton is a popular destination for locals and visitors alike.
Offering quality accommodation, friendly service, and convenient access to the city's key attractions, we pride ourselves on creating memorable experiences for every guest who walks through our doors.
As part of the Waymark Hotels family, we are committed to developing our people, supporting career growth, and delivering exceptional hospitality across all our venues.
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Receptionist employer: Waymark Hotels
The Criterion Hotel Dalby offers a vibrant work environment where creativity and passion for food thrive. With a focus on fresh local produce and seasonal menus, employees enjoy the opportunity to develop their culinary skills while being part of a supportive team. The flexible hospitality hours and commitment to employee growth make it an excellent employer for those seeking a rewarding career in the culinary arts.
