At a Glance
- Tasks: Assist users with tech issues and manage support tickets across ANZ.
- Company: Join Hempel, a global organisation focused on collaboration and innovation.
- Benefits: Professional growth, inclusive culture, and opportunities to make an impact.
- Other info: Flexibility for meetings outside normal hours required.
- Why this job: Be part of a dynamic team driving success and sustainability.
- Qualifications: Tertiary IT qualifications and 2 years' experience with Microsoft technologies.
The predicted salary is between 62100 - 75900 $ per year.
Do you want to continue building a career in a Global Organisation? As the IT Operations Support Officer you will assist all computer users within the ANZ organization by resolving their technical issues whether it be with phones, laptops, headphones or other devices in a timely manner.
As our new IT Operations Support Officer you will be a part of a collaborative IT Operations team that provides support and coverage across key business hours for our Corporate, Manufacturing, Distribution and Stores Network in ANZ.
You will be:
- Managing Support tickets for the Wattyl business and providing timely solutions to problems.
- Providing efficient and effective Tier 1 and Tier 2 Operational support for all ANZ Sites, systems applications, software and hardware.
- Monitoring, administering and supporting the existing Stores POS System to ensure maximum availability and minimise downtime.
- Working with third party vendors in the support of systems.
- Installing, configuring or modifying system hardware as required.
Have You Got What We’re Looking For?
- Tertiary qualifications in IT or related discipline.
- At least 2 years’ experience with Microsoft technologies including Active Directory, Windows Server, Exchange, Windows Desktop Suite and cloud Microsoft 365 technologies including Azure Active Directory, Exchange, End Point Manager, SCCM/Intune.
- Experience with VMWare and general knowledge of cloud technologies.
- Previous experience with POS systems would be ideal.
- Provisioning, configuring new and lifecycle Apple OS devices, with Mobile Device Management (MDM) enrolment via Intune.
- Strong verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.
- Excellent analytical problem-solving skills with the ability and willingness to build relationships with business partners and offshore team members.
Do You Want to Be Part of a Global Team Where Collaboration Drives Success?
At Hempel, success isn’t just about meeting targets – it’s about collaborating, innovating, and making a real impact. You’ll be part of a dynamic and diverse team where your input and initiative are not only welcomed but expected from day one. In return, you’ll have great opportunities for professional growth in a company that values responsibility, inclusion, and sustainability.
Does This Sound Like a Match?
This role is part of a Global Team and so flexibility for meetings outside of normal business hours will be required from time to time. Please note you must have unrestricted valid rights to work in Australia - Australian Citizenship or Permanent Residency to apply.
IT Operations Support Officer in Sydney employer: Wattyl Australia Pty.
Wattyl, a part of Hempel, is an exceptional employer that values diversity and inclusivity, fostering a supportive work culture where every team member can thrive. Located in Browns Plains, our Store Manager role offers not only competitive benefits but also opportunities for personal and professional growth within a company that has been dedicated to quality and community support for over a century. Join us to be part of a passionate team that prioritises safety, customer connection, and social commitment while delivering outstanding service in a dynamic retail environment.
