Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With 2 successful years as the Australian Open Official Drink Bottle Partner, we're excited for another year – together with you!
Hydrista – Australian Open 2027
Drink More Water, together we win.
Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With 2 successful years as the Australian Open Official Drink Bottle Partner, we're excited for another year – together with you!
The role
As a casual Hydrista at waterdrop® you'll be the face of the brand at various locations around Melbourne, bringing high energy and enthusiasm to our Hydration Hub, Studio, pop-ups, sampling activations and community events, while delivering the same excellent customer service that defines the waterdrop® experience.
Your responsibilities at waterdrop®:
- Represent waterdrop® at retail activations, pop-up stands and community events across Melbourne
- Drive sales and brand awareness through engaging, high-energy interactions with event attendees
- Identify customer needs and answer product related questions, including on-the-spot product demonstrations and sampling
- Take every opportunity to capture customer data at events to expand our database and customer loyalty
- Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to management
- Deliver product excellence by maximising product knowledge with relevant recommendations
- Attend and participate in event briefings, team meetings and training sessions as required by your manager
- Ensure good communication with your colleagues and event coordinators before, during and after activations
- Have a positive attitude with the team and customers and be open to constructive feedback
- Maintain brand standards on visual display, merchandising, cleanliness and general housekeeping at event locations
- Follow policies and procedures to maintain the security of stock, customer records and cash handling at events
- Ensure timekeeping and attendance is in line with company policies, including for early setup and late pack-down at events
- Be aware of Health & Safety requirements at all event sites
- Be willing and able to travel to different venues and locations around Melbourne as rostered
- Obtain a valid Victorian Working with Children Check and National Police Check
What you bring to the table:
- Be approachable and available to assist customers with their shopping and product experience
- Enthusiasm and commitment to always provide excellent customer service, including in fast-paced event environments
- Willing to adapt and take on new challenges, including irregular event hours and varying locations across Melbourne
- Strong selling skills and confidence engaging with new customers in high-traffic settings
- Always present a professional image
- Ability to multitask, especially when managing a stand solo or coordinating with a small team
- The ability to maintain professionalism under all circumstances
- Works effectively and efficiently alone and in a team
- Prepared to go the extra mile when needed
- Good interpersonal and communication skills
- Demonstrated retail sales or event/promotional experience in a customer-focused environment
- Comfortable with manual handling (setting up stands, carrying stock/equipment)
What we offer you:
- An ambitious and international team with whom fun is by no means neglected
- Individual development opportunities in one of the fastest growing e-commerce companies
- Discount on-and offline on your waterdrop® purchases
- Variety — no two days look the same across different Melbourne events
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Sales Assistant in Melbourne employer: Waterdrop
Waterdrop is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those looking to make a meaningful impact in the community. As a Brand Activator in Melbourne, you'll enjoy flexible hours, opportunities for personal growth, and the chance to engage with diverse audiences while representing a brand committed to quality and customer satisfaction. Join us to be part of a supportive team that values your contributions and encourages creativity in every activation.
