About us
Warrnambool Toyota is a leading Toyota dealership in the Warrnambool community, committed to delivering exceptional customer service and maintaining the highest standards in automotive servicing. We pride ourselves on our skilled team, modern facilities, and dedication to providing reliable, professional service to our valued customers. As part of the Toyota network, we uphold values of quality, integrity and continuous improvement in everything we do.
About the role
We are seeking an experienced Automotive Service Manager to join our team at Warrnambool Toyota on a full-time basis. This is a strategic leadership position based in Warrnambool, VIC 3280, responsible for overseeing all aspects of our service department operations. The Service Manager will play a crucial role in ensuring customer satisfaction, managing service efficiency, maintaining quality standards, and leading a team of skilled technicians. You will be instrumental in driving the service department's performance and contributing to the overall success of the dealership.
Key responsibilities
Manage and oversee all daily operations of the service department, including scheduling, resource allocation and workflow optimisation
Lead, supervise and motivate a team of service technicians and administrative staff, fostering a positive and productive working environment
Ensure all vehicle repairs and maintenance work meets Toyota standards and customer expectations
Handle customer inquiries, complaints and concerns with professionalism and resolve issues promptly to maintain high satisfaction levels
Monitor and manage service department budgets, labour costs and parts inventory
Schedule preventative maintenance and manage service appointments to maximise efficiency and customer convenience
Implement and maintain quality control procedures to ensure all work is completed to the highest standards
Maintain accurate service records and documentation in compliance with dealership and manufacturer requirements
Develop and implement strategies to increase service revenue and customer retention
Ensure compliance with all health, safety and environmental regulations within the service department
Liaise with management on departmental performance, staffing requirements and ongoing training needs
What we're looking for
Proven experience working as a Service Manager or in a similar supervisory role within an automotive dealership or service facility
In-depth knowledge of automotive repair and maintenance practices, vehicle systems and Toyota products
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent customer service and communication abilities, with a commitment to delivering exceptional customer experiences
Proficiency in service management software and computer systems commonly used in automotive dealerships
Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
Sound understanding of dealership financial management, budgeting and KPI tracking
Ability to work collaboratively with other departments and contribute to overall dealership objectives
Problem-solving skills and the ability to make sound decisions under pressure
A valid driver's licence and willingness to test drive vehicles when necessary
Relevant qualifications or certifications in automotive service management or related fields are highly desirable
What we offer
Warrnambool Toyota is committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration packages commensurate with experience, opportunities for career advancement within the Toyota network, and ongoing training and development to enhance your skills and knowledge. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We encourage a healthy work-life balance and provide a supportive environment where you can thrive professionally.
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Automotive Service Manager in Warrnambool employer: Warrnambool Toyota
Warrnambool Toyota is an award-winning dealership known for its commitment to excellence and genuine care for both employees and customers. The company offers a dynamic work environment where team members are encouraged to develop their skills and drive performance. With over 15 years of success, Warrnambool Toyota provides ample opportunities for professional growth in the automotive sales industry.
