At a Glance
- Tasks: Deliver exceptional customer service and support to visitors at Warrigal Links.
- Company: Join Warrigal, a caring community dedicated to aged care for over 60 years.
- Benefits: Flexible part-time hours, competitive pay, gym access, and mental health support.
- Other info: Supportive team environment with opportunities for growth and development.
- Why this job: Make a real difference in the lives of older people while growing your career.
- Qualifications: Experience in customer service, reception duties, and strong communication skills.
The predicted salary is between 29.74 - 30.88 $ per hour.
The opportunity | Valued for the impact you make. With your enthusiasm for customer service and as the initial point of contact for visitors to Warrigal Links, located in Wollongong, you will deliver professional support and services to both customers and the broader community. In this dynamic role, you will excel in providing outstanding customer service, embrace the variety in your daily tasks, and demonstrate a strong ability to engage with people.
The benefits | Recognising the difference you make
- Part time position 30 hours per week, with the flexibility to work across a 7 day week between the hours of 7.00am to 10.30pm
- Hourly rate: $29.74 - $30.88 + Superannuation + penalty rates for nights and weekends, and NFP salary packaging (pay up to $18,550 less tax per year, meaning more money for you!)
- A fantastic on-boarding program to set you up for success and ongoing support
- Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
- 24/7 access to mental, physical, social, and financial support via the LifeWorks app
The requirements | What it takes to do this work
No matter your role, it takes a real love of caring, a willingness to jump in and do the work, and a genuine desire to make a difference. As a Customer Service Officer, you’ll also need:
- Extensive customer service experience in a customer facing role
- Demonstrated experience in reception duties, cash handling, invoice cost coding, and strong data entry skills
- Sound computer literacy skills for accurate and efficient documentation
- Experience developing and maintaining customer relationships
- Demonstrated strengths in planning, time management, flexibility and technology use
- An understanding of the needs of older people
What our people love about working here
Feeling safe and supported: We’ve built a highly supportive, close-knit community that values and respects each other. Find approachable, empathetic leaders intent on listening to your ideas; and processes, policies and resources that allow you to do your job well. You’ll have the support you need to provide exceptional care, without feeling overwhelmed. Here we have each other’s back – no matter what.
One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness, and connectedness. On a big picture level, we’re challenging ageist thinking in Australia. This is the Warrigal Way.
Who we are | A community who cares
Warrigal has firmly established itself in the aged care community for over 60 years. We’re proud of the diverse range of retirement living and aged care services we’ve built up in that time, but we still have the same appetite to grow and innovate. Meaning, you’ll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that’s what you want.
You are the difference | Create a meaningful legacy
At Warrigal, you’re not just doing care work. You’re shaping a society that respects and celebrates ageing, connects families, and frees up their time to create treasured, lasting memories. You’re creating a culture of kindness, compassion and understanding that can be passed down to future generations. Let this be your legacy. Join us and be the difference.
We reserve the right to shortlist and interview upon application receipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer. We proudly acknowledge the Traditional Custodians of the lands on which we work and live, and we honour their ongoing cultural and spiritual connections to Country. We pay our respects to Elders past, present, and emerging.
At Warrigal, you are the difference. We believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff and volunteers to create a warm and welcoming environment where everyone feels valued and respected. Realise your potential in a place where appreciation, belonging, growth and purpose allows everyone to thrive.
If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.
Customer Service Officer – Wollongong employer: Warrigal
Warrigal is an exceptional employer located in the Illawarra region, dedicated to creating a supportive and inclusive work environment where employees can thrive. With competitive pay, generous salary packaging benefits, and access to wellness programs, we prioritise the well-being of our staff while fostering opportunities for professional growth and development. Join us in making a meaningful impact in the lives of older Australians, as we challenge ageist thinking and promote dignity and independence in aged care.
