At a Glance
- Tasks: Lead and mentor teams to deliver exceptional client services in the travel sector.
- Company: Join Warrell & Reid, a leader in executive search and client solutions.
- Benefits: Generous salary package with bonuses based on your skills and experience.
- Other info: Exciting opportunity for impactful leadership and career growth.
- Why this job: Shape client success and drive operational excellence in a global business environment.
- Qualifications: 10+ years in client delivery, with 5+ years in senior leadership in travel.
The predicted salary is between 144000 - 176000 $ per year.
An exciting opportunity exists for a senior leader to take ownership of client delivery across a diverse portfolio within the travel and accommodation sector. This Sydney-based role will see you leading regional teams, driving service excellence, and building trusted relationships with senior client stakeholders.
The Role:
- Lead, mentor, and develop Account Management and Operations teams.
- Champion the voice of the customer across internal departments including Operations, Product, Technology, and Finance.
- Manage complex client projects, implementations, and ongoing service delivery.
- Build and maintain strong senior-level client relationships.
- Oversee business reviews, reporting, and strategic account planning.
- Drive account growth through retention, upsell, and cross-sell initiatives.
- Ensure alignment with technology platforms and service solutions.
- Provide executive-level oversight, ensuring service excellence, efficiency, and commercial outcomes.
About You:
- 10+ years’ experience in client delivery, account management, or operations.
- At least 5 years in a senior leadership role within the travel industry — hotel accommodation experience is essential.
- Proven ability to lead teams and drive positive client outcomes.
- Commercially astute with strong strategic thinking and relationship-building skills.
- Outstanding communication, presentation, and stakeholder management abilities.
- Bachelor’s degree in Business or related field (MBA preferred).
- Highly organised, proactive, and comfortable working across global teams.
This is a senior role offering real scope to influence client outcomes and operational excellence within a global business environment. A generous salary package including base and bonus structure will be negotiated based on your ability and experience.
Ready for your next leadership challenge? Apply now for a confidential discussion.
Vice President Client Services in Sydney employer: Warrell & Reid
Warrell & Reid is an exceptional employer, offering a dynamic work environment in the heart of Sydney where you can lead high-performing teams and drive client success in the travel and accommodation sector. With a strong focus on employee growth, mentorship, and operational excellence, you'll have the opportunity to influence strategic outcomes while enjoying a competitive salary package and a culture that values collaboration and innovation.
