Administration Officer

Warners Bay Private Hospital is seeking an experienced and highly organised Administration Officer to join our Day Rehabilitation Unit. This is a permanent, part-time position, with the potential to transition to full-time employment as the unit continues to expand.

In this role, you will provide administrative support to patients, visitors and clinicians within the Rehabilitation Unit. The position will involve a range of responsibilities, including:

• Customer-facing duties
• Switchboard operations
• Ward clerk responsibilities
• Data entry
• Responding to customer service enquiries
• Performing health fund checks
• General administrative tasks

You will also be responsible for managing patient records, processing patient payments and receipts, and ensuring administrative duties are performed efficiently and accurately in line with our Ramsay Core Values.

Your duties will include, but are not limited to:

• Representing the company in a positive and professional manner by delivering a high standard of customer service to patients, visitors, clinicians and other customers.
• Responding to patient and doctor enquiries and providing timely and accurate information.
• Completing administrative tasks associated with patient pre-admissions, admissions and discharges, including health fund eligibility checks and providing patient estimates.
• Maintaining accurate patient records and processing relevant documentation in accordance with hospital procedures.
• Processing patient payments and receipts accurately and efficiently.
• Managing competing priorities effectively while maintaining a high level of accuracy and attention to detail.
• Working collaboratively with colleagues and clinicians to support the smooth and efficient delivery of front office services.
• Performing all duties in accordance with hospital policies, procedures and Ramsay Core Values.

To be successful you will be a well-presented individual who possesses highly developed communication skills, is flexible and excels in a multi-disciplined team environment. You will also demonstrate:

• Proficient in administrative and secretarial skills.
• Robust background in customer service.
• Meticulous attention to detail and the ability to meet task deadlines.
• Strong work ethic, initiative, punctuality, integrity and respect for others.
• Swift and accurate typing skills with intermediate proficiency in Microsoft Office.
• Experience working with Meditech and Nookal (desirable).

On offer is a base hourly rate ranging from $26.68 - $34.65 + superannuation based on experience level and qualifications, exclusive of penalties or allowances.

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy.
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more.
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts.
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7.
• Increase your take-home pay through novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are Australia’s largest private hospital operator, with over 74 sites and 35,000 staff. A values-led workplace where you’ll be supported personally and professionally, and a place with flexible, permanent and career-growth opportunities nationwide.