Second-in-Charge (2IC) / Senior Medical Receptionist
Wakefield Sports & Exercise Medicine Clinic is a leading multidisciplinary sports medicine practice located in the heart of Adelaide CBD.
We work with everyone from elite athletes to everyday active individuals, providing comprehensive sports, musculoskeletal and exercise medicine services.
We're a busy, friendly and supportive team, working alongside a diverse group of medical and allied health professionals. We're looking for an enthusiastic and experienced Second-in-Charge (2IC) / Senior Medical Receptionist to join our medical administration team.
About the Role
Working closely with the Business Manager, you'll play an important role in supporting the day-to-day operations of the clinic, helping lead our reception team and ensuring everything runs smoothly.
This is a varied, hands-on position offering a great balance of administration, team leadership and operational responsibilities. It's also a fantastic opportunity for someone looking to further develop their leadership and management skills, with potential to grow into a broader practice management role.
Your key responsibilities will include:
Team Leadership: Supporting, guiding and assisting reception staff, acting as a key point of contact for day-to-day queries and escalations.
Rostering & Staff Coordination: Assisting with staff rosters, leave management and ensuring adequate reception coverage.
Reception & Patient Experience: Providing front desk support 2–3 days per week, overseeing reception processes and ensuring patients receive a welcoming and professional experience.
Billing & Accounts: Assisting with surgical billing, monitoring outstanding accounts and ensuring billing processes are completed accurately and efficiently.
Practice Operations: Overseeing stock management, administrative processes and general clinic requirements.
Management Support: Working alongside the Business Manager on operational projects, process improvements and team development.
You'll also be expected to confidently oversee the day-to-day running of the clinic in the Practice Manager's absence.
About You
We're looking for someone who is organised, approachable and confident taking initiative. You'll ideally have:
Previous experience in medical administration, preferably within a private medical practice.
Experience in a senior reception, team leader or supervisory position, or a genuine interest in stepping into a leadership role.
Strong communication and interpersonal skills, with the ability to support and guide a team.
Excellent organisational skills and the ability to manage competing priorities.
Experience with medical billing, rostering and practice management systems.
A proactive attitude, strong attention to detail and a genuine commitment to patient care.
Most importantly, we're looking for someone who enjoys working with people, takes pride in their work and wants to contribute to a positive team environment.
Why Join Us?
Join a fun, welcoming and supportive team.
Work within a well-established, multidisciplinary sports medicine practice.
Enjoy a varied role with genuine responsibility and the opportunity to make a difference.
Develop your leadership and management skills with support from an experienced Business Manager.
Opportunities for ongoing professional development and career progression.
Other Opportunities
We're also open to hearing from medical receptionists interested in a full-time Medical Receptionist position within our team.
If the 2IC role isn't quite what you're looking for, but you'd love to be part of our clinic, we'd still love to hear from you!
What can I earn as a Medical Receptionist
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Contact Details:
Wakefield Sports + Exercise Medicine Clinic Recruitment Team
