Are you the high performer we are looking for, who is ready to play a critical role in enhancing customer satisfaction, supporting business growth and upholding operational integrity?
We are seeking to fill a pivotal support role within the sales and operations team of our fast growing concrete business. Take responsibility for managing our end-to-end customer quoting process and deliver excellent customer service support, whilst maintaining accurate pricing records and performing other sales administration tasks.
This challenging role also includes a compliance oversight function to ensure our processes, pricing practices and customer engagements align with industry standards and Wagners internal policies.
What you'll be doing
- Customer quoting – prepare customer quotes, liaise with internal departments on lead times, availability and delivery, and maintain quote log
- Sales team support – assist with proposal preparation, maintain pricing structures and customer records, and onboard new customers
- Customer service – main contact for quote, product and scheduling queries, respond to customer enquires and build productive relationships with repeat customers
- Sales administration – contribute a variety of data for regular reports, update CRM and internal systems, and coordinate tasks between internal teams
- Compliance – Monitor and enforce compliance with company policies, assist with NHVAS reports, and stay current on industry regulations
What you'll bring
- Prior experience in a sales support, estimating or customer service role (preferably in construction, manufacturing or concrete supplies)
- Strong attention to detail and accuracy in quoting and data entry
- Excellent communication and interpersonal skills to facilitate clear interactions between customers, the operations team and sales team
- Ability to manage multiple tasks and prioritise in a fast-paced environment
- Sound computer skills – MS Office (Excel, Outlook), CRM systems (e.g. Sale, quoting tools)
- A can-do attitude, and the ability to think on your feet to support and complete ad hoc tasks
- Knowledge of concrete or building materials industry (desirable)
- Construction industry knowledge or exposure to technical product environments (advantageous)
About Wagners
Wagners is an award-winning and diversified construction materials and services provider and innovator of construction materials and New Generation building materials. A highly renowned brand and producer of cement, concrete and composite products. Wagners are also a strong presence in heavy haulage transport services, precast concrete and reinforcing steel.
We provide a workplace where employees are encouraged to grow and achieve.
Employee Benefits
- Positive workplace culture where we pride ourselves on a culture of diversity, inclusiveness, community support and strong family values.
- Employee health and wellbeing programs that include fun sporting events, team BBQs, social events, discounted health fund membership, discounted gym membership, and more
- Salary packaging options such as novated leases
Wagners is an Equal Opportunity Employer, values diversity and promotes a safe work environment.
You must have full Australian Working Rights. This is not a sponsorship role.
