At a Glance
- Tasks: Provide technical advice and support for locomotives, ensuring optimal performance and customer satisfaction.
- Company: Wabtec Global Freight Services, a leader in rail technology and solutions.
- Benefits: Discounted health insurance, lifestyle discounts, and access to employee assistance programs.
- Other info: FIFO or residential role in Dampier, with opportunities for career growth and development.
- Why this job: Join a dynamic team making a real impact in the rail industry with innovative solutions.
- Qualifications: 5+ years in the rail industry, strong troubleshooting skills, and excellent communication.
The predicted salary is between 72000 - 88000 $ per year.
Discounted health insurance with Medibank.
Novated Leasing options.
Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers.
Access to our Employee Assistance Program.
Wabtec Global Freight Services provides offerings to customers which include technology, people, and processes, designed to maximize reliability and availability of customers’ locomotives at optimal operating costs. These tailored solutions meet each customer’s operating needs for fleet strategy and changing business trends, ensuring we help customers achieve their desired business outcomes. These offerings include tailored Maintenance Contracts, Overhauls, Asset Performance Management, Upgrades and modernisations.
Reporting to the Technical Team Manager, you will provide Wabtec Locomotive technical advice to Rio Tinto maintenance staff for all owned locomotives on the RTIO rail network.
The role is located onsite in Dampier (WA), either FIFO or Residential, working 7 days on, 7 days off.
Your typical day will include:
- Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;
- Providing training and assistance to customers on product maintenance, troubleshooting and repair;
- Tracking product performance metrics and issuing recommendations for continuous improvement;
- Coordinating implementation of field modifications and monitoring effectiveness;
- Performing joint investigation of failed components with the customer for warranty administration;
- Interacting with Wabtec teams worldwide on issues, product development and training;
- Wabtec Internal reporting and team duties;
- Ensuring timely resolution of customer issues and customer satisfaction;
- Reporting and communicating project updates;
- Reporting on performance criteria and attending customer monthly meetings;
- Developing a deep understanding of the customer’s business to identify opportunities for account growth;
- Day-to-Day ERP Transactions to ensure timely material transactions;
- Monitoring Fleet performance and communicating trends to parts ordering and lead min max levels;
- Achieving internal level 1 certification training within 18 months;
- Operating safely and under site isolation processes.
We are looking for candidates with:
- A minimum of 5 years’ experience working within the Rail Industry, preferably on Wabtec locomotives;
- Recent experience maintaining and troubleshooting EVO & FDL locomotives;
- The ability to manage several projects simultaneously in a dynamic and fast-paced environment;
- A demonstrated ability to analyze and resolve problems with a customer focus;
- Strong oral and written communication skills;
- Strong interpersonal and leadership skills;
- The ability to make technical decisions on site regarding product performance.
We thank all applicants for their interest; each application will receive a response. We do not accept unsolicited contact from recruitment agencies. Successful candidates will be required to complete background and criminal history checks.
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better.
Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
Technical Advisor in Dampier employer: Wabtec
Wabtec is an exceptional employer that prioritises the well-being and growth of its employees, offering comprehensive training, a Rewards & Recognition Program, and lifestyle discounts with major retailers. Located in Perth, WA, with FIFO opportunities in the Pilbara region, Wabtec fosters a collaborative work culture where safety, innovation, and continuous improvement are at the forefront, ensuring that every team member can make a meaningful impact in the rail industry.
