At a Glance
- Tasks: Lead plumbing operations, support technicians, and manage client relationships.
- Company: Top national plumbing contractor with a focus on quality service.
- Benefits: Company vehicle, leadership role, career progression, and supportive environment.
- Other info: Join a dynamic team and help shape the future of plumbing services in Victoria.
- Why this job: Step up your career in a senior role with real impact on service delivery.
- Qualifications: Fully qualified plumber with supervisory experience and strong problem-solving skills.
The predicted salary is between 66150 - 80850 $ per year.
- Plumbing Field Supervisor / Service Manager
- FIELD SUPERVISOR / SERVICE MANAGER - VICTORIA
Our client is a leading national plumbing contractor specialising in maintenance plumbing, reactive service, compliance, and asset management across the aged care, healthcare, and commercial property sectors.
They deliver responsive, high-quality plumbing services across Australia and pride themselves on strong systems, professional standards, and long-term client relationships.
Our client is seeking a Fully Qualified Plumber to join their Victorian operation in Epping 3076 as a Field Supervisor / Service Manager.
This is a key leadership position suited to an experienced commercial plumber looking to take the next step in their career.
The role combines technical leadership, service operations, client management and day-to-day operational oversight.
You will play an important role in managing the Victorian service operation, supporting field technicians, coordinating workflow, assisting with quoting and ensuring clients receive a consistently high level of service.
Key Responsibilities
- Oversee daily service operations, workflow and job progress.
- Conduct site inspections for quoting, fault diagnosis and technical assistance as required.
- Assist Service Coordinators with job scheduling, resource allocation and prioritisation.
- Provide technical support, troubleshooting and guidance to field technicians.
- Review incoming work and ensure jobs are properly scoped and prepared for scheduling.
- Monitor job progress to ensure works are completed safely, efficiently, on time and within scope.
- Manage warehouse operations, stock levels, parts inventory and procurement.
- Assist with quotations, estimating and development of scopes of work.
- Liaise directly with clients across aged care, healthcare and commercial facilities.
- Develop and maintain strong, professional client relationships.
- Identify opportunities to improve service delivery, productivity and operational efficiency.
- Support technicians with technical and operational decision-making.
- Ensure company procedures, safety requirements and quality standards are consistently followed.
- Work closely with senior management to support the continued growth and development of the Victorian operation.
Skills & Experience
- Fully Qualified Plumber with a current Victorian plumbing licence.
- Demonstrated experience in commercial plumbing maintenance and reactive service.
- Previous experience as a Supervisor, Leading Hand, Team Leader, Service Manager or similar is highly regarded.
- Strong technical knowledge and practical problem-solving ability.
- Excellent organisational, communication and interpersonal skills.
- Ability to manage multiple jobs, competing priorities and changing requirements.
- Experience working with aged care, healthcare, facilities management or commercial clients is desirable.
- Strong customer service focus and professional presentation.
- Ability to work autonomously and make sound operational decisions.
- A proactive approach with the ability to identify issues and implement practical solutions.
- Strong leadership skills and the ability to build positive relationships with technicians, clients and management.
- Salary & Benefits
- Company vehicle.
- Leadership opportunity within a growing national plumbing company.
- Genuine opportunity to progress within the business.
- Structured and supportive working environment.
- Established client base across the aged care, healthcare and commercial sectors.
- Combination of technical, operational and leadership responsibilities.
- Opportunity to help shape and grow the Victorian service operation.
This is an excellent opportunity for an experienced commercial plumber who is ready to move into a senior leadership role, take greater ownership of service operations and develop their career within an established national plumbing company.
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