At a Glance
- Tasks: Provide 1st level support for customers over the phone and email.
- Company: Join a global brand known for innovative IT solutions.
- Benefits: Earn $30/hr, gain valuable experience, and receive training.
- Other info: 4-6 week contract, located in North Ryde, close to public transport.
- Why this job: Kickstart your career in IT with hands-on support experience.
- Qualifications: Previous helpdesk experience and strong customer service skills required.
The predicted salary is between 30 - 30 $ per hour.
Our client is a global brand looking for a Graduate Helpdesk Analyst to provide 1st level support for customers over the phone. This is a 4-6 week contract, starting immediately. It is 5 days a week (37.5hrs) in the office and is located in North Ryde, Sydney within walking distance of the Metro station. It is paying $30/hr inc super.
You will get training provided specifically on the products/systems that you will be using/supporting. You will be primarily providing 1st level support across hardware and services around hardware over the phone and email.
To be suitable you will need:
- Previous experience (minimum 6-12 months) in a Helpdesk capacity providing 1st level support over the phone
- Experience with a ticketing system
- The ability to respond to queries in a proactive manner and address the issues, keeping the customer up to date, or escalating when needed to the senior member/leader of the team
- Experience providing support across hardware such as printers is desirable or the ability to pick it up quickly
- Being able to provide exceptional customer service and take ownership of the calls and resolve them where you can
This is a great opportunity for someone who is looking for more experience and is looking for work to keep going to the end of the financial year.
Graduate Help Desk Analyst in Sydney employer: W Solutions Co
W Solutions is an excellent employer for those looking to kickstart their career in IT support. Located in North Ryde, Sydney, the company offers a supportive work culture with comprehensive training on products and systems, ensuring you feel confident in your role. With a focus on employee growth and a commitment to exceptional customer service, this contract position provides a valuable opportunity to gain hands-on experience in a global brand environment.
