At a Glance
- Tasks: Provide desktop support and troubleshoot hardware/software issues for a leading retail brand.
- Company: Join a top retail brand in the IT services industry.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Other info: Work in a dynamic team environment in Thornleigh, Sydney.
- Why this job: Kickstart your IT career with real-world experience and growth opportunities.
- Qualifications: IT degree/diploma and experience in Level 1 and 2 support.
The predicted salary is between 45 - 45 $ per hour.
Overview
Desktop Engineer contract position for a leading retail brand.
Provide Level 1 and some Level 2 support across MS/Windows technologies and environments.
Support hardware and software over phone, email, and face-to-face.
Responsibilities
- Participate in technology department projects and diagnose issues in the network and desktop environment under IT Management direction.
- Provide desktop support including visiting end users to research and resolve hardware/software/connectivity issues.
- Install, configure, and repair standard desktop configuration images on laptops/desktops.
- Administer desktop computer support including hardware and software installation and configuration.
- Provide day-to-day desktop support, hardware/software installation and troubleshooting.
- Facilitate remote access to user PCs using remote desktop, VNC, unsolicited remote assistance, and Team Viewer.
- Use remote desktop tools to monitor, shadow, and troubleshoot issues with field devices.
- Perform remote and off-site support for various clients to provide network, desktop, and phone support.
Qualifications
- Ideally graduated with an IT degree/diploma/certificate
- Experience providing Level 1 and 2 support and working in a small team
- Experience supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
- Strong work ethic, communication skills, and willingness to learn
- Proactive attitude with accountability and a desire to progress in your career
- Job Details
- Employment type: Contract
- Location: Thornleigh, Sydney
- Hours: 5 days in the office
- Pay: up to $45/hr inc super
- Duration: 3 months with extension potential
- Industry: IT Services and Retail (enterprise client)
Experience with POS terminals is highly regarded.
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Desktop Engineer in Sydney employer: W Solutions Co
W Solutions is an excellent employer for those looking to kickstart their career in IT support. Located in North Ryde, Sydney, the company offers a supportive work culture with comprehensive training on products and systems, ensuring you feel confident in your role. With a focus on employee growth and a commitment to exceptional customer service, this contract position provides a valuable opportunity to gain hands-on experience in a global brand environment.
