Duty Manager in Sydney

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for charismatic and guest centric individuals to fill the role of Duty Manager for our Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests experience and balancing the needs of guests, talent, and the entirety of W Sydney.

You will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. As this role requires management and supervision of all hotel operational areas, additional responsibilities will include, but are not limited to:

• Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
• Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program
• Assisting the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines
• Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team
• Ensuring Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction
• Establishing challenging, realistic and obtainable goals to guide operation and performance
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocating sound financial/business decision making; demonstrating honesty/integrity; leading by example

REQUIREMENTS

• Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel
• Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management
• Attention to detail and excellent oral & written communication skills
• Ability to work on weekends/public holidays based on operational/business requirements
• Basic computer skills (email, Microsoft office suite, etc)

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.