At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join the vibrant W Brisbane, part of the renowned Marriott International.
- Benefits: Enjoy top-notch training, discounts, recognition programs, and wellbeing initiatives.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be a key player in creating unforgettable moments for guests.
- Qualifications: Strong leadership skills and a passion for hospitality.
The predicted salary is between 47250 - 57750 $ per year.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Brisbane located at 81 North Quay, Brisbane City is hiring a Manager on Duty. Reporting to the Welcome Manager, your role directs and works with managers and Talent to carry out procedures and ensure an efficient check in and check out process. With a focus on guest satisfaction, you will foster a culture within the hotel that drives the guest experience and deliver on the brand values.
Job responsibilities include, but are not limited to:
- Manages day-to-day operations, ensuring the quality, standards, and expectations of guests are met on a daily basis.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures that regular on-going communication is happening with talent to create awareness of business objectives and communicate expectations, recognises performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilises interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviours.
Benefits:
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
- ‘Great Places to Work’ certified.
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Employee Assistance Program.
Diversity and Inclusion Statement:
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
Manager on Duty in Brisbane employer: W Hotel
W Hotels offers an inspiring work environment where creativity and passion are celebrated, making it an exceptional employer for the Director of Sales & Marketing role. Located on the stunning Darling Harbour in Sydney, employees benefit from a vibrant culture that prioritises personal growth, holistic well-being, and flexible working arrangements. With a commitment to diversity and inclusion, W Hotels provides ample opportunities for career advancement while ensuring a supportive atmosphere that values every team member's contributions.
