Vulcanic TEE, a part of the Spirax Engineering group, is a leading Australian manufacturer of high-quality industrial heating elements and electric heating solutions. With our manufacturing based in the beautiful community of Coffs Harbour, we are at the forefront of decarbonisation and alternative energy initiatives through electrification of heating processes, across a wide range of industries including food and beverage, HVAC&R, manufacturing, power generation, pharmaceuticals, marine, and resource sector.
With over 50 years of experience manufacturing electric heating elements in Australia our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer, and sustainable world.
The Role
Join us in writing the next chapter of this role. We are currently seeking a new key account manager within our sales team due to continued growth to ensure that we are suitably equipped to support our expanding customer base.
The Key Account Manager (KAM) is responsible for managing relationships with the company's most strategically important customers. The KAM plays a crucial role in driving growth by ensuring customer satisfaction, identifying new business opportunities, and managing the full sales cycle. This role involves working closely with cross-functional teams to meet client needs, develop solutions, and support both customer and company goals in a competitive manufacturing environment.
This is a full-time position, based in Coffs Harbour, NSW, with our customer base Australia wide and throughout the Oceania region, interstate and international travel will be a requirement for the role.
Key Responsibilities
- Develop and maintain long-term relationships with assigned key accounts, understanding their business needs, and aligning them with company goals.
- Collaborate with sales management to meet or exceed revenue targets and margin expectations for key accounts.
- Analyse client data, market trends, and competitive positioning to identify potential growth areas and anticipate client needs.
- Facilitate communication between the client and internal teams to ensure clarity on product requirements, delivery schedules, and quality standards.
- Develop and communicate strategies to strengthen account retention, including loyalty programs, dedicated service offerings, or special client events back to Sales manager.
Personal Requirements
This a challenging and rewarding role for the right candidate. Working within a culture based on core values of Excellence, Respect, Integrity, Customer Focus, Safety and Collaboration, candidates that are successful in this role will demonstrate the following attributes:
- Strategic Thinking: Ability to analyse complex client needs and market trends, developing long-term plans to achieve business objectives.
- Relationship Building: Experienced at building trust with clients and maintaining strong relationships that enhance customer loyalty.
- Results-driven: Motivated to exceed sales targets, improve client satisfaction, and drive revenue growth within assigned accounts and new accounts.
- Problem-solving: Able to address client challenges effectively, using internal resources to meet and exceed client expectations.
- Adaptability: Flexible in responding to changing client needs, competitive pressures, and market challenges.
Aside from living and working in a beautiful part of the world, some of the key benefits of working for Vulcanic TEE include:
Working for a leading, global organisation
Challenging and interesting work with plenty of variety
Career progression opportunities
Paid parental leave
Employee Assistance Programme.
Vulcanic TEE is an equal opportunity employer. We celebrate diversity and are committed to creating a safe and inclusive environment for all employees. When all our colleagues can be themselves and achieve their full potential, we’re better able to create the more efficient, safer, and sustainable world that we all aspire to have. Everyone is Included is our plan to build inclusive and equitable workplaces as well as the culture that will make this possible.
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Key Account Manager in Coffs Harbour employer: Vulcanic TEE
Vulcanic TEE in Coffs Harbour is an exceptional employer, offering a collaborative work culture that values precision and craftsmanship. With a strong focus on employee growth, we provide ongoing training and development opportunities to enhance your skills in sheet metal fabrication and welding. Join us to be part of a dedicated team that takes pride in producing high-quality industrial heating equipment while enjoying the beautiful coastal lifestyle of Coffs Harbour.
