VTech is the global leader in electronic learning products for children from birth through toddler and preschool ages. We proudly market and distribute our innovative electronic learning toys under the VTech and LeapFrog brands across Australia and New Zealand. Our customers include major retailers such as Big W, Kmart, Target, Myer and more.
We are seeking a dynamic & enthusiastic part-time (4 days a week or shorter hours across 5 days) Customer Service Representative to join our team in South Melbourne.
This role is perfect for individuals who are passionate about customer service and eager to gain hands‑on experience across various business functions, particularly marketing, as well as sales, operations and demand planning.
Key Responsibilities
Customer Support: Provide technical assistance & individualised solutions, and address general inquiries for both VTech and LeapFrog brands.
Call Management: Handle inbound customer calls, offering solutions to their queries, as well as answering office calls, ensuring they are directed to the appropriate team members efficiently.
Order Processing: Manage end-to-end processing of spare parts requests and consumer replacements and support the Sales team in processing retailer orders.
Marketing Support: Assist the Marketing team with daily administrative and operational tasks, including PR samples, website updates, image library maintenance, sample sale organisation, trade marketing activities and other marketing projects.
Additional Support: Assist with various tasks across the business, including logistics and general administration.
Team Collaboration: Work closely with a dynamic team, contributing to multiple aspects of the business.
About you:
Experience: Previous experience in customer support required.
Communication Skills: Excellent written and verbal English communication skills are essential, with the ability to communicate clearly, confidently and professionally with Australian customers over the phone and via email.
Organisational Skills: Ability to multitask, prioritise tasks, and manage time effectively, with strong attention to details.
Passion: Enthusiastic about working in the toy industry and contributing to a fun, creative environment.
What We Offer
- Prime Location: Centrally located in South Melbourne, just off St Kilda Road. Close to the ANZAC station and tram lines on St Kilda Road, the Botanical Garden, gyms, cafes, and restaurants.
- Vibrant Workplace: Enjoy a colourful open‑plan office with a flat hierarchy, fostering a collaborative and inclusive atmosphere.
- Team Spirit: Be part of a fun and diverse team that values each member’s contribution.
- Employee Benefits: Receive staff discounts on our high-quality, fun‑filled toys that bring joy!
- Gym Membership: Plus, enjoy a gym membership at our local gym conveniently located next to our office!
Additional Information
Ideal Candidates: Graduates or experienced individuals, including parents seeking flexible hours around school drop‑offs or pick‑ups.
Eligibility: Must have the right to reside and work in Australia. Proof of eligibility may be required.
Work Arrangement: Office‑based. This position is based at our South Melbourne office and is not a remote role.
Working Days and Hours: our usual working hours are 8:30am – 5pm, but this role is open to a different start or finish time across 5 days a week or full days 4 days a week. No work on weekends. If you are applying to a part‑time role, please specify your availability (days and hours) in your application.
Peak Period Availability: Due to our busy post‑Christmas period, annual leave is restricted from 29th of December to 31st of January each year, excluding public holidays.
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