At a Glance
- Tasks: Lead customer projects and provide top-notch technical support in a dual-role position.
- Company: Join VOSS, an award-winning digital workplace management tech provider.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and collaboration in global teams.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge UC solutions.
- Qualifications: 5+ years in technical service delivery and strong knowledge of UC technologies.
The predicted salary is between 56700 - 69300 $ per year.
- Deployment & Customer Service Engineer Human Resources 2026-07-10T10:53:25+01:00
- Deployment & Customer Service Engineer, APAC
About the company
VOSS is the award-winning provider of digital workplace management technology, enabling customers to significantly increase the levels of automation and insight across their UC and collaboration stack.
- Read more about VOSS and what we do, on ou r website . https://www. voss-solutions. com/
- Purpose of the position
- Dual-role position combining customer solution deployment and customer service engineering.
- Lead customer implementation projects and provide ongoing technical support and operational excellence.
- Drive successful customer outcomes through deployment delivery, incidentresolutionand proactive engagement.
Responsibilities
- Deployment Engineer Responsibilities
- Participate in discovery workshops, requirements gathering and solution design.
- Deploy and configure VOSS and UC solutions including Microsoft Teams, Teams Phone, Cisco UCM, Webex and Zoom.
- Produceimplementationdocumentation, designs, deploymentplansand change records.
- Perform testing, UAT, cutoverand go-live activities.
- Work with Project Managers, Architectsand Customer Success teams to deliver projects successfully.
- Deliver customer training and operational handover.
- Customer Service Engineer Responsibilities
- Act as technical owner for customer incidents and service requests.
- Investigate, troubleshootand resolve application, platform, networkand UC issues within SLA targets.
- Monitor customer environments for stability, performanceand scalability.
- Provide regular customer communication, escalationmanagementand case updates.
- Participate in a 24×7 on-call support rotation asrequired.
- Contribute to knowledge management and continuous improvement initiatives.
- Required Experience & Skills
- 5+ years in technical service delivery, deployment engineering, supportengineeringor UC operations.
- Strong experience with Microsoft Teams, Teams Phone, Cisco UCM, Webex, Zoomand associatedinfrastructure (SBCs – Oracle, Audio Codes, Ribbon)
- Experience with Azure, AWS, REST APIs, Linuxand cloud-native technologies.
- Working knowledge of Python, SQLand application troubleshooting.
- Strong networking knowledge including routing, firewalls, packetanalysisand security concepts.
- Excellent communication, customerengagementand documentation skills.
- Preferred Qualifications
- Degree or equivalent qualification in Information Technology or related discipline.
- Experience within managed service providers, large enterpriseenvironmentsor UC transformation programs.
- Government security clearance or ability to obtain clearance.
- Key Attributes
- Customer-focused and commercially aware.
- Strong analytical and problem-solving skills.
- Self-motivated, accountableandresults oriented.
- Collaborative and effective within global distributed teams.
- Security/ Driving/Travel Requirements
- Must be an Australian citizen
- Must have government security clearance or the ability to obtain security clearance
- Must hold current valid passport.
- You must have the legal right to work in Australia.
- May berequiredto travel occasionally
- Success Measures
- Successfullydelivercustomer deployment projects with minimal escalation.
- Achieve SLA and customer satisfaction targets.
- Develop trusted relationships with key customer stakeholders.
- Work effectivelyacross distributed team, from home office
- Contribute to deployment and support process improvements.
- Maintain current knowledge of UC and cloud technologies.
- Identifyopportunities for customeroptimisationand service expansion.
Deployment & Customer Service Engineer, APAC in Perth employer: voss-solutions.com
VOSS Solutions is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the tech industry. With a focus on employee growth, you will have access to ongoing training and development opportunities while working in a dynamic environment that values customer satisfaction and teamwork. Located in Australia, you'll enjoy a vibrant lifestyle and the chance to engage with global teams, enhancing your career in the rapidly evolving UC landscape.
We think you need these skills to ace Deployment & Customer Service Engineer, APAC in Perth
Deployment Engineering
Technical Support
Microsoft Teams
Cisco UCM
Webex
Zoom
Azure
