Are you a customer-obsessed problem solver who thrives in a fast-paced technical environment? At Teletrac Navman, we're looking for a Senior Service Desk Agent who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time. This is not a ticket-logging role. You'll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region.
What You'll Do
- Own customer requests end-to-end across phone, email, and chat
- Diagnose and resolve Tier 1 technical issues efficiently and accurately
- Identify root causes, not just symptoms – drive first contact resolution
- Maintain high-quality, detailed records across CRM and systems
- Partner with internal teams to escalat and close complex cases
- Contribute to improving processes, knowledge, and team performance
What Sets You Apart
- You take ownership and don't pass problems on prematurely
- You're curious and analytical, not just reactive
- You communicate clearly and confidently with diverse stakeholders
- You thrive in structured, fast-moving environments
- You genuinely care about delivering a great customer experience
- 2+ years in customer-facing technical support (phone + email essential)
- Strong foundational IT knowledge (applications, systems, troubleshooting)
- High attention to detail and ability to multitask effectively
- Confidence working autonomously and within a team
- Flexibility to work rostered shifts (Sunday–Thursday, afternoon/evening hours)
Technical Support, Tier 1 in Sydney employer: Vontier
At Gilbarco Veeder-Root, we pride ourselves on being an excellent employer, offering a safety-first environment and a strong commitment to employee growth. Our team enjoys flexible working arrangements, including rostered days off and the convenience of starting from home, alongside comprehensive training and support to thrive in their careers. Join us in Newcastle, where you can make a meaningful impact in the retail fueling industry while enjoying a great work-life balance and a supportive community.
