Industrial Technical Support Specialist

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role sits within our Volvo Penta business. Volvo Penta is a world-leading supplier of engines and power solutions for a wide range of marine and industrial applications.

What you will do

As the Technical Support Specialist for our Industrial business, you will be responsible for the development of the Volvo Penta Dealer Network within WA, SA, VIC and NT. Your focus areas will be technical support, competency development, warranty & campaigns, service agreements, customer satisfaction and parts growth. Your responsibilities will include but not be limited to:

• Provide technical support regarding mechanical, electrical, and electronic faults within the Volvo Penta Oceania service network
• Manage and administer Argus service requests
• Administer, audit, and supervise warranty & campaigns in accordance with company guidelines
• Continuously improve the performance of Volvo Penta Dealers using Vodia, Warranty UCHP, and Argus systems
• Promote and market Penta’s total offer, including Parts & Product Management, Service Agreements, Price Management, and Aftersales
• Develop and maintain strong relationships with key customers and dealer networks
• Perform Service Market audits throughout the Dealer network
• Manage customer satisfaction surveys and compile monthly reports and analysis
• Oversee unit registrations and ensure quality
• Assist with training dealer personnel and provide onsite technical support.

Your future team

Reporting to the Head of Mobile Power Solutions Oceania, you will work in a team of 7, including BDM's, an Application Engineer, Key Account Manager and a Parts BDM. This role can be based either in our Perth or Gold Coast offices. Volvo Penta’s team culture is built on trust, accountability, fun, collaboration, and respect, fostering a supportive and productive work environment where ideas are shared openly, responsibilities are embraced, and successes are celebrated together.

Who are you?

We believe that your behaviours and characteristics are just as important as your technical skills, so ideally you will have:

• A trade qualification in the automotive, construction or marine industry
• Strong experience within the heavy vehicle technical sector
• Industrial or Marine Engineering sector is desirable
• Strong experience in working and building relations with Dealers
• Excellent communication and presentation skills
• Self-Driven and motivated with a customer oriented mind set
• Excellent computer skills particularly in the Microsoft Office suite
• High level data analysis skills
• Strategic planning competence and the ability to reach targets and objectives.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• A company bonus and fully maintained company vehicle
• Working with a company who are committed to safety in the workplace and ensuring our employees have appropriate work / life balance
• Working in a supportive and inclusive team environment
• Opportunity to purchase an extra week of annual leave
• Generous parental leave policy
• Access to Sonder – our Employee Assistance Program – for yourself and your family
• Opportunities to expand your career with our global footprint.

Ready for the next move?

The successful candidate will be required to undergo appropriate background and reference checks. Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process. We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.