Vocus in Melbourne is seeking a Senior Customer Success Manager to lead delivery and governance across an assigned customer portfolio. You will coordinate with sales, technical support, network operations and product teams to ensure service delivery against SLAs and contracts.
The role requires strong service management expertise, customer engagement, and the ability to manage multiple stakeholders and vendors. Australian citizenship and NV1 AGSVA clearance may be required.
Senior Customer Success Manager: Strategic Partner in Melbourne employer: Vocus
Vocus is an exceptional employer located in the vibrant Melbourne CBD, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working on critical voice and IP network infrastructure that supports essential government services. With a commitment to service reliability and customer connectivity, Vocus provides a meaningful and rewarding environment for those looking to make a significant impact in the telecommunications sector.
