Vocus in Melbourne is seeking a Customer Advocacy Specialist to support customers facing financial hardship across Energy and Telco services. You’ll manage a portfolio with empathy, ensure regulator-ready interactions, and help deliver compliant, outcome-focused support in a tightly regulated environment.
Join a purpose-driven team in a hybrid work setting, with opportunities for professional growth, training, and a strong focus on advocacy for vulnerable customers.
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Hardship Support Advocate: Regulated Care in Melbourne employer: Vocus
Vocus is an exceptional employer located in the vibrant Melbourne CBD, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working on critical voice and IP network infrastructure that supports essential government services. With a commitment to service reliability and customer connectivity, Vocus provides a meaningful and rewarding environment for those looking to make a significant impact in the telecommunications sector.
