Vocus Group in Melbourne is seeking a Customer Advocacy Specialist to manage a portfolio of hardship customers, delivering empathetic, compliant support within a highly regulated environment. You will handle inbound and outbound calls and emails, onboarding referrals, and offering tailored payment arrangements and hardship options in line with regulatory frameworks.
This role values trauma-informed conversations, detailed documentation, and collaboration within a high-accountability team to make
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Hardship Customer Advocate & Compliance Specialist in Melbourne employer: Vocus Navy
Vocus is an exceptional employer that fosters a vibrant work culture where authenticity and teamwork are celebrated. As a CEO Executive Assistant, you'll thrive in a dynamic environment that values your unique contributions while providing ample opportunities for professional growth and development. With a focus on innovation and collaboration, Vocus empowers its employees to challenge the status quo and make a meaningful impact within the organisation.
