The Head of Support Services provides strategic leadership across client retention, business transformation, technology delivery, and organisational capability. The role ensures the business operates efficiently, safely, and profitably while maintaining a strong focus on client satisfaction, employee engagement, innovation, and continuous improvement.
Key responsibilities
- Support execution of organisational strategy and business plans
- Translate business objectives into client service and technology initiatives
- Drive continuous improvement, innovation, and organisational transformation
- Support long‑term growth through scalable systems, people capability, and operational excellence
- Build and maintain a culture of accountability, collaboration and continuous improvement across all direct functions, and with external partners
- Develop and maintain strong executive‑level client relationships
- Ensure high levels of client satisfaction, retention, and account growth
- Oversee client service strategies
- Manage escalation of critical client matters and ensure timely resolution
- Develop and manage functional budgets and resource planning
About you
- Strong leadership capability with a proven ability to influence outcomes across diverse business functions
- Strategic thinking combined with hands‑on execution ability
- Exceptional internal and external stakeholder management skills
- Commercial acumen and sound financial decision‑making
- Ability to balance growth, customer outcomes, operational performance, and risk management
- Commitment to continuous improvement and organisational excellence
- Strong problem‑solving and change management capability
- High levels of integrity, accountability, and professionalism
- Passion for developing people, teams, and organisational capability
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Head of Support Services in Sydney employer: Vivid Property Services Pty
Vivid Property Services is an exceptional employer that prioritises employee growth and development within a vibrant work culture. As a rapidly growing leader in the cleaning sector, we offer our Key Account Managers not only competitive benefits but also the opportunity to engage with a diverse range of clients across Australia, fostering meaningful relationships while driving service excellence. Join us to be part of a supportive team that values innovation and collaboration, ensuring your career progresses alongside the company's success.
Contact Details:
Vivid Property Services Pty Recruitment Team
