Club Manager in Sydney

Viva Leisure is an ASX-listed health and fitness company with 200+ locations across Australia under eight brands. We're one of the country's fastest-growing fitness groups, focused on building great careers for our team as well as great facilities for our members. Plus Fitness is all about accessible, no-fuss fitness: 24/7 access, straightforward memberships, and a strong community feel in every club.

This is a rare opportunity to be part of something new from day one. Plus Fitness Rydalmere is moving into a brand-new facility, complete with expanded retail and wellness space alongside the gym, and we're looking for a Club Manager to lead the gym through this transition. Reporting to the Facility Manager, you'll take ownership of the gym space and be the face of Plus Fitness for our members.

You'll lead the team through the move into the new site, ensuring every member, prospect, and visitor has a positive experience. You'll look after gym standards, equipment safety and presentation, and drive member satisfaction, growth, and a vibrant club culture. You'll work closely with the Facility Manager and the teams across retail and wellness so the whole facility feels connected. You'll also stay hands-on, getting involved in personal training and group fitness to keep fitness at the heart of the club.

You'll thrive in this role if you're approachable, organised, and passionate about fitness, leading by example. You're comfortable juggling shifting priorities in a fast-paced environment, and you communicate well with your team, your members, and your Facility Manager. If you want a leadership role where you can make a real mark on a new gym, this could be the opportunity for you.

SKILLS & QUALIFICATIONS

We are looking for someone with:

• Current First Aid and CPR certification (or willingness to obtain)
• Strong knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors
• Demonstrated people management and team leadership experience
• Proven sales aptitude with a results-driven mindset and ability to meet targets
• Outstanding communication and leadership skills, with a passion for engaging both team members and clients to strengthen the brand
• Skilled in supporting diverse tasks and mentoring future leaders to help them achieve peak performance
• Proven ability to drive operational excellence through strong organisational and formal operational skills
• Capable of managing multiple priorities effectively, with a proactive mindset, eagerness to learn, and agility in adapting to evolving business needs
• Ability to be a role model and live our Viva values and behaviours while being passionate about our brands
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook)

KEY RESPONSIBILITIES

Drive new member sign-ups, manage renewals, and implement strategies to enhance member satisfaction and retention. Ensure all members and guests receive high-quality service; handle complaints and feedback promptly and professionally. Maintain high standard of operational procedures. Manage administration, auditing, and organisation of the club, ensuring all areas are clean, safe, and fully operational. Ensure all activities, equipment, and facilities comply with health and safety regulations and industry standards. Recruit, train, schedule, and manage in-club staff; ensure high team performance and morale. Plan and execute local marketing campaigns, community engagement events, and promotions to increase visibility and attract new members. Oversee the development and scheduling of fitness programs and classes, ensuring they meet member needs and industry trends.

YOUR LIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, and Free fitness membership. Permanent employees also get access to CU Health, our virtual health and wellbeing practice connecting you with GPs, Psychologists, Dietitians, and Health Coaches anytime, anywhere.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

ABOUT VIVA LEISURE

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike. Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition.

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.