Club Manager – Tuggeranong in Canberra

Viva Leisure, parent company to Zoo Fit and one of Australia's leading health and fitness companies, is looking for an enthusiastic and driven Club Manager to lead our team on a permanent full-time basis in Tuggeranong. Our brand new Zoo Fit Tuggeranong club is opening, with the launch expected between the end of 2026 and the beginning of 2027. You’ll have the chance to be part of something new from day one and help shape the club from the ground up.

Zoo Fit is a new breed of gym: high-value, low-price, and built for the way people actually train. With 24/7 access, premium equipment, expansive functional training zones, wellness and recovery spaces, and a "however you flex, you fit" attitude, Zoo Fit is redefining what members expect from their local gym without the overcomplicated extras. This is your opportunity to take ownership of a Zoo Fit club and make a genuine impact every day.

As Club Manager, you'll inspire your team, build a strong community, deliver an exceptional member experience, and drive the club's commercial success. From leading and developing your people to growing membership, creating an energetic club culture, and ensuring operational excellence, you'll play an integral role in bringing the Zoo Fit brand to life and shaping the future of this exciting new network.

If you're a passionate leader who thrives in a fast-paced environment and is ready to take the next step in your fitness industry career, this is your chance to build a rewarding career with one of Australia's leading fitness companies.

SKILLS & QUALIFICATIONS

• Current First Aid and CPR certification (or willingness to obtain)
• Strong knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors
• Demonstrated people management and team leadership experience
• Proven sales aptitude with a results-driven mindset and ability to meet targets
• Outstanding communication and leadership skills, with a passion for engaging both team members and clients to strengthen the brand
• Skilled in supporting diverse tasks and mentoring future leaders to help them achieve peak performance
• Proven ability to drive operational excellence through strong organisational and formal operational skills
• Capable of managing multiple priorities effectively, with a proactive mindset, eagerness to learn, and agility in adapting to evolving business needs
• Ability to be a role model and live our Viva values and behaviours while being passionate about our brands
• You will demonstrate professionalism, respect, courtesy and support
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook)

KEY RESPONSIBILITIES

• Drive new member sign-ups, manage renewals, and implement strategies to enhance member satisfaction and retention
• Ensure all members and guests receive high-quality service; handle complaints and feedback promptly and professionally
• Maintain high standard of operational procedures
• Manage administration, auditing and organisation of the club, ensuring all areas are clean, safe, and fully operational
• Ensure all activities, equipment, and facilities comply with health and safety regulations and industry standards
• Recruit, train, schedule and manage in club staff; ensure high team performance and morale
• Plan and execute local marketing campaigns, community engagement events, and promotions to increase visibility and attract new members
• Oversee the development and scheduling of fitness programs and classes, ensuring they meet member needs and industry trends

YOUR LIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, and Free fitness membership. Permanent employees also get access to CU Health, our virtual health and wellbeing practice connecting you with GPs, Psychologists, Dietitians and Health Coaches anytime, anywhere.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

ABOUT VIVA LEISURE

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike. Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition.

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.