Assistant Club Manager in Shellharbour

Viva Leisure, parent company to Club Lime, is looking for those interested in development opportunities which may lead to club management, as part of our Future Leaders Programme. This programme is designed to develop Assistant Club Managers into future Club Managers and provide a pathway to manage your very own club.

We have an exciting opportunity for an Assistant Club Manager at our club in Albion Park! In this role, you’ll gain hands-on experience and mentorship from industry leaders, while receiving personalised development, upskilling opportunities, and constructive feedback to support your growth. You’ll be responsible for delivering exceptional leadership and promoting health and well-being among members and staff, all while building the skills needed to progress toward a future Club Manager role.

The Assistant Club Manager supports the Club Manager in overseeing day-to-day club operations and plays a key role in delivering an exceptional member experience. Responsibilities include:

• Assisting in the leadership and development of a high-performing team
• Maintaining a clean, safe, and well-presented facility
• Ensuring the club offers engaging programs that meet and exceed member expectations
• Driving membership growth by proactively following up on leads and walk-ins to maximise conversion
• Monitoring club performance metrics (e.g. Net Member Movement, PT Packs sold) and supporting improvement initiatives
• Providing coaching, feedback, and training to staff to enhance sales and customer service capabilities
• Ensuring accurate onboarding of new members, including inductions and access setup
• Promoting additional services such as Personal Training, Programs, and Group Fitness to enhance member experience
• Collaborating with the Club Manager on local marketing initiatives and community engagement
• Responding to member enquiries and complaints, escalating issues as needed
• Maintaining cleanliness, safety, and functionality of club facilities and equipment
• Supporting safety compliance through audits, incident reporting, and hazard management
• Assisting with administrative duties and ensuring adherence to company policies and procedures
• Leading by example, fostering a positive team culture and supporting staff development and recruitment
• Managing and supporting Group Fitness and Personal Training operations, including timetabling, recruitment, and lead generation

We are looking for someone with:

• Current First Aid and CPR certification (or willingness to obtain)
• Strong knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors
• Demonstrated people management and team leadership experience
• Proven sales aptitude with a results-driven mindset and ability to meet targets
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook)

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, and Free fitness membership. Permanent employees also get access to CU Health, our virtual health and wellbeing practice connecting you with GPs, Psychologists, Dietitians and Health Coaches anytime, anywhere.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.