We’re looking for a customer-focused Service Advisor to be the face of our workshop. This is the link between our customers and our technicians, making sure every vehicle gets booked in, communicated on and handed back with a great experience from start to finish.
You’ll work closely with a skilled workshop team in a professional, modern service centre, where your communication and organisation will directly shape customer satisfaction and repeat business.
What You’ll Be Doing
- Greet customers, assess their service and repair needs, and book vehicles in
- Explain recommended work, quotes and timeframes clearly and confidently
- Liaise with workshop technicians and the foreman to coordinate job progress
- Provide customers with timely updates and manage expectations on completion
- Prepare accurate quotes, work orders and invoices
- Maintain precise service records and customer documentation
- Handle enquiries, feedback and concerns professionally, resolving issues quickly
- Identify opportunities to recommend additional services that benefit the customer
- Support workshop scheduling and help keep workflow running smoothly
- Contribute to continuous improvement in customer service processes
What’s on Offer
- Competitive base salary of $65,000 to $72,000 per year plus Super + Car
- Performance bonuses with OTE of $90,000+
- Professional development and training opportunities
- Work in a modern, well-equipped service center
- Supportive management and team environment
- Genuine career progression opportunities
What We’re Looking For
- Proven experience as a service advisor, service coordinator or in a customer-facing automotive role
- Good working knowledge of vehicle servicing and repairs
- Excellent communication and customer service skills
- Strong organisation and time management, with the ability to juggle multiple jobs at once
- Confident, professional manner with customers and colleagues
- Attention to detail and accuracy in quoting and documentation
- Problem-solving ability and a calm approach under pressure
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Service Advisor employer: Vitality Recruitment
Join a leading power generation equipment company in Brisbane, where you'll be part of a warm and supportive culture that values quality workmanship and teamwork. With competitive pay at $55 per hour plus super, along with opportunities for overtime and skill development across diverse power solutions, this role offers a rewarding career path in a fast-paced technical environment. Embrace the chance to grow your expertise while contributing to critical infrastructure projects that make a difference.
