At a Glance
- Tasks: Lead NDIS service delivery, hire support workers, and manage rosters efficiently.
- Company: VitalCore, a rapidly growing NDIS provider in Queensland.
- Benefits: Earn $53-$58 per hour, enjoy school-friendly hours, and receive bonuses.
- Other info: Fully remote work with opportunities for growth as the company expands.
- Why this job: Take charge of your role and make a real difference in clients' lives.
- Qualifications: Experience in NDIS service delivery and strong leadership skills required.
The predicted salary is between 58 - 58 $ per hour.
Are you the coordinator or team leader who already makes the hiring calls, builds the rosters and fixes the problems, while someone above you signs off on decisions you could have made yourself? This role was written for you.
About us
VitalCore is a registered NDIS provider in Queensland and we are growing fast. We run specialist brands from one back office: VitalCore for complex and remote supports, Dementia Care Queensland, and Forensic Disability Supports Queensland. Today that is 15 support workers and 8 clients, with more clients about to start.
The role
- You take over service delivery from the General Manager. When a new client signs, you make it happen, fast.
- Recruit support workers for each new client: post the ad, phone screen, interview and hire with the client's preferences in mind.
- Onboard and train new workers so they are shift ready within days.
- Build and run the rosters, and fill gaps before they become unfilled shifts.
- Onboard clients, complete service agreements and check in through their first week.
- Be the person workers and clients call during the day.
- Run our remote worker rotation to Cooktown, including accommodation and handovers.
- Help source housing for clients who need it.
How much freedom you get
Hiring, rostering, onboarding and day to day delivery are yours to run your way. Two decisions need a quick yes from the General Manager first: ending a worker's employment and ceasing a client's services. Compliance, incident reporting, complaints, payroll and invoicing stay with the General Manager. There is no after hours on call.
About you
- You have worked in NDIS service delivery as a coordinator, team leader or similar.
- You have hired support workers yourself, from first phone call to first shift.
- You have built and managed rosters.
- People like dealing with you. Workers stay because of you and clients trust you.
- You move quickly and do not need chasing.
- You live in or near Brisbane.
- ShiftCare experience is welcome but not needed. We will teach you.
- NDIS Worker Screening clearance, a driver's licence and the right to work in Australia.
What you get
- $53 to $58 per hour plus super, depending on experience.
- A quarterly bonus tied to results you control.
- School friendly hours: 30 a week, Monday to Friday, 8:30am to 3pm with some flexibility.
- Fully remote, with an occasional client visit around South East Queensland.
- Laptop and phone supplied.
- A full month of handover alongside the General Manager.
- Room to grow your hours and the role as the group grows.
To apply
Send your resume and a few lines on the last time you staffed a new client from scratch: how many workers, and how fast.
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Remote NDIS Operations & Service Delivery Lead in Brisbane employer: VitalCore Support Services
VitalCore Support Services is an exceptional employer that prioritises the well-being and growth of its employees in Toowoomba. With a strong commitment to providing comprehensive training and support, our work culture fosters collaboration and respect, ensuring that you feel valued while making a meaningful impact in the lives of those living with dementia. Enjoy flexible casual hours, competitive weekly wages, and the opportunity to develop your skills in a rewarding environment dedicated to promoting independence and quality of life for our clients.
Contact Details:
VitalCore Support Services Recruitment Team
