At a Glance
- Tasks: Lead and coach our offshore customer service team to enhance performance and customer satisfaction.
- Company: Join Vital+, a dynamic company focused on exceptional customer experiences.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Other info: Work in a vibrant Surry Hills office with a supportive team culture.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in customer service and strong coaching abilities required.
The predicted salary is between 49500 - 60500 $ per year.
Vital+ is seeking a Team Leader to own the operational layer of our customer service team in Sydney.
The role is hands-on and reports to the CS/CX Manager, with responsibility for coaching offshore agents, queue health, and performance metrics.
You will handle first-line escalations, ensure ACL/compliance, run day-to-day Gorgias workflows, train the team, and surface patterns to drive CSAT and reduce churn.
NSW-based, on-site in Surry Hills with two WFH days.
Customer Experience Lead: Offshore Team Coach & Ops in Surry Hills employer: Vital
Vital+ is a premium wellness brand that focuses on selling ice baths, chillers, saunas, and accessories across Australia, the US, the UK, and New Zealand. The company is currently expanding its customer experience function and offers hands-on leadership roles that emphasize coaching and team performance. With a commitment to quality and customer satisfaction, Vital+ fosters a culture where employees can thrive and develop their skills.
