At a Glance
- Tasks: Support customers with payroll queries and troubleshoot issues via email, chat, and phone.
- Company: Join Employment Hero, a leader in payroll solutions with a focus on customer care.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Other info: Be part of a dynamic team that values innovation and accuracy.
- Why this job: Make a difference by helping customers navigate payroll processes with cutting-edge technology.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 58500 - 71500 $ per year.
Employment Hero is seeking a Payroll Customer Care Consultant – Remote (Australia) to support customers after go-live, guiding updates and troubleshooting across the Employment Hero platform.
You will handle tickets via email, chat, and phone, working across teams to maximise customer outcomes.
This remote role embraces AI-enabled workflows and a strong focus on accurate payroll processes.
Remote Payroll Care Consultant (Australia) in Brisbane employer: Vital Consult Pty Ltd
Vital Consult Pty Ltd offers a dynamic work environment with opportunities for remote work, allowing employees to manage client portfolios using advanced cloud and AI finance systems. The company emphasizes strong customer service skills and provides full training, ensuring that employees are well-equipped to handle client inquiries and maintain relationships effectively. With a focus on collaboration between onshore and offshore teams, Vital Consult fosters a supportive culture that encourages professional growth.
