Customer Success Specialist – Agent Solutions
CoStar Group, a leading global provider of real estate information and analytics, is looking for a Customer Success Specialist to support our Agent Solutions product suite.
About the Role
As a Customer Success Specialist under the wing of an experienced Leader, you will be a go‐to expert for our Agent Solutions product suite. You will be responsible for successful software implementations and customer retention, demonstrating product functionality to customers, and managing customer relations during all phases of implementation (planning, setup and delivery) to ensure timely and high‐standard outcomes.
Typical Day – Responsibilities
- Customer Onboarding & Adoption: Lead onboarding for new customers, guide through setup, training, and initial use cases, provide product education and best practices.
- Customer Relationship Management: Partner closely with Agency Sales Teams, act as primary point of contact, maintain engagement via check‐ins and proactive outreach.
- Customer Retention & Health Monitoring: Monitor customer health metrics, implement retention strategies and renewal readiness.
- Issue Resolution & Advocacy: Serve as internal advocate, coordinate resolution of issues or escalations, ensure feedback captured.
- Growth & Value Expansion: Identify upsell, cross‐sell or expanded adoption opportunities, partner with Sales or Account Management.
- Customer Lifecycle Management: Support full lifecycle, participate in business reviews or success planning, contribute to process improvements.
Essential Qualifications
- Strong account management experience.
- Customer success background in or with the Real Estate industry.
- Experience with product training and customer retention.
- Comfortable with client‐facing presentations.
- Valid Australian driver's licence and reliable vehicle.
Nice to Have
- Tech / SaaS industry experience.
- Technical or training experience with SaaS platforms.
- Familiarity with CRM system functions.
Benefits
- Hybrid working policy.
- Up to 20 weeks paid parental leave for primary carers.
- Wellbeing Leave.
- Novated leasing through Autopia.
- Leadership development programmes, LinkedIn Learning and more.
- Regular social events including Innovation Days and annual BBQ.
Equity, Diversity and Inclusion
Domain is committed to fostering an equitable, inclusive work culture. We actively seek candidates from all backgrounds and support adjustments during the recruitment process.
Equal Employment Opportunity
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‐free workplace and perform pre‐employment substance abuse testing.
Customer Success Specialist - Agent Solutions employer: Visual Lease
At CoStar Group, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As a Senior Engineer (Core Web), you'll benefit from generous compensation, performance-based incentives, and a wealth of professional development opportunities, including leadership programs and access to LinkedIn Learning. Located in Australia, we are committed to diversity and inclusion, ensuring that all voices are heard and valued, making it an exceptional place for meaningful and rewarding employment.
