At a Glance
- Tasks: Test and engineer IVR systems, ensuring top-notch performance and reliability.
- Company: Join a leading tech firm focused on innovative contact centre solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and improvement.
- Why this job: Be at the forefront of technology, making a real difference in customer interactions.
- Qualifications: Experience with IVR testing, strong communication skills, and a passion for tech.
The predicted salary is between 76500 - 93500 $ per year.
In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.
Highly proficient in Cyara IVR automation tool.
Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual / Cyara.
Hands on experience in Cyara cruncher tool to perform IVR performance testing.
Excellent communication and collaboration skills, and be a strong team player.
Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues.
Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing.
Designing functional test approach, test plans and assess different test types required for application based on requirement.
Develop test scripts, perform test runs and analyse test results.
Nice To Have:
- Sound experience in Continuous Integration/Continuous Deployment processes and tools such as GCP Cloudbuild, Codefresh, Github actions etc.
- Strong software engineering fundamentals, and proven experience in a number of programming languages.
- Hands on experience in API Testing using postman, supertest API frameworks.
- Have a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.
Architect in Melbourne employer: Virtusa
As a Senior Java Developer at our company, you'll be part of a dynamic and innovative team that values collaboration and creativity. We offer competitive benefits, a supportive work culture that encourages professional growth, and opportunities to work with cutting-edge technologies in a thriving location. Join us to make a meaningful impact in the banking domain while advancing your career in a forward-thinking environment.
