Virtuelle Group is a leading MSP/MSSP specialisingin providingManaged ICT & Cyber Security services and solutions across a broad range of industries in the APAC & U.S region.
Embark on a professional adventure into the role of a Level 2+ Support Engineer where your expertise in technology and customer service becomes the cornerstone to our success.
THE ROLE
Step into the role of a Level 2+ Support Engineer and become the lead tech maestro for our clients support.
This role is the backbone of our client’s day-to-day technology support, with you working on-site as the dedicated Level 2+ engineer embedded in their environment. Your days will be filled with diverse challenges and learning opportunities.
What You’ll Do:
As a Level 2+ Support Engineer, you’ll be integral to our team, delivering consistent, high-quality technical support that reflects our commitment to service excellence.
- Deliver Level 2+ support and handle escalated technical issues.
- Perform maintenance and break/fix support for systems & applications
- Intune enroll, configure and manage a variety of devices
- Independently resolve complex software and hardware issues.
- Install, maintain and troubleshoot Windows systems
- Provide customer support on-site along side our service desk and engineering team.
- Contribute to project tasks, including PC builds and software deployment.
- Escalate software faults and bugs to vendors where support agreements exist.
- Deliver face-to-face support for VIP and executive users.
This role reflects the diverse and hands-on nature of the Level 2+ Support position.
Why Virtuelle Group?
Discover the Virtuelle Group difference with these three captivating highlights:
- Empowerment Through Recognition: Your contributions are seen and valued, with achievements genuinely celebrated.
- Innovation as a Tradition: We invest in the latest tools and technology, giving you what you need to deliver excellent outcomes for clients and grow your own expertise.
- Flexible, varied work: A work environment that adapts to you, with exposure to a diverse range of projects.
Join a team that’s focused on growth, innovation and genuine impact for our clients.
Your Skills & Experience:
- Relevant IT industry or vendor certifications (Microsoft, Cisco Meraki, or similar).
- Demonstrated experience delivering on-site Level 2+ support.
- Working knowledge of Windows 11, Microsoft Entra ID, Intune, Microsoft 365 and SharePoint.
- Experience with Meraki networking, wireless, and DNS/DHCP, with the ability to troubleshoot network issues.
- A strong focus on customer service excellence.
- Excellent communication and stakeholder management skills.
- Confidence to take the lead on customer service matters and customer communication.
- Ability to work independently and as part of a team.
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